Safelite AutoGlass

Buen servicio y professionalismo. Me acomodaron despues de haber perdido la cita y me informaron de cambios al reemplazo mediante el sitio web y hasta me llamo el technico, Cesar, para resolver mis dudas. 10/10 The staff was professional and gave great service, going as far to work me in, despite missing the appointment. I was updated on the progress of the replacement by the website and even went as far as getting a call from the technician, Cesar, to resolve my doubts. My windshield got replaced in less than a day and I couldn't be more grateful. 10/10

We busted the rear window of our truck on Saturday morning, the day before Easter. I called my insurance company to report it. They got us on touch with Safelite. The earliest Safelite could get to us was the following Monday between noon & 5 pm. On Monday morning i got an email from Safelite reconfirming the appointment, never heard from them again. We live in a very rural area, far from the city, so to speak. By 3:40 pm I started to get a little curious about the appointment so I called the 1800800 number. I spoke with a lady & she confirmed that we were 5th on the list & the technician would be there by 5. At 5:09 pm I still had not heard anything from Safelite so I called the number again, this time I got a recording stating they were closed & to call back the next day. I went online to see if I could get an update but when I logged in they didn't have my information in their system. So I figured we were blown off, so to speak. At 7:08 pm Monday evening I received a call from the Safelite technician stating he was out front. As I was walking out to let him in I recieved a text stating the technician was on the way & was going to be here at 7 pm (the text came through at 7:09 pm). The technician said he had 7 customers today & he was supposed to be off at 5 pm but came anyways. When you read the email it gives you a break down on the procedures they go through, one of which is the technician is supposed to go through the process & describe what they are about to do. As well as vacuum all the glass & clean the windows. During the process the technician did vacuum a little, mainly because I had already vacuumed the inside of the truck. He never went through the process when he got there. We had a difficult time communicating with the technician because he didn't speak English. When he was finishing i looked in the back of the truck & there was still glass from when the technician broke the remaining glass from the edges. I asked if he was going to vacuum it as well as the bed of the truck. He started to get an attitude pointing at his watch. When I reminded him it was part of the service he started to express his frustrations in Spanish. I grew up in Miami so I know what profanities are in Spanish & the technician was cussing up a storm. He never offered to clean the windows, when he set the glass he used the palm of his hand to get the glue to grab. Now there are many palm & finger prints all over the glass. I will never use Safelite again & will never recommend them to anyone. Very poor customer service all around.

I contacted Safelite regarding my cracked windshield. They initiated the payment process with my insurance company as the replacement and calibration were covered 100%. The windshield was replaced while at work as scheduled and on time. The calibration was attempted at my residence however could not be completed. I was contacted to schedule the calibration at a nearby Safelite location. When I arrived at the Miami office I was greeted by a friendly and professional receptionist. She provided me with the time frame for completion and I waited in a clean waiting area supplied with cold water, coffee, Phone chargers and first run movies. Work completed in 20 minutes. Week done “Safelite Repair Safelite Replace.”

I scheduled an appointment and I had a technician Angel show up. I cannot express how happy I was with him. He was dressed professionally in a clean uniform, clean shoes etc. His work van was super clean and super organized. I pay attention to all details involved in any service I am receiving. There was another technician with him which I don't recall his name, but he was just as on point as Angel. The job was done right, quickly and effectively. If you're reading this and you schedule an appointment to have glass service on your vehicle I suggest you call in and ask if he is available, you won't regret it. It was really hot out today, no breeze, no clouds and Angel didn't stop to take a break. I've read some negative reviews on this particular shop, but I guess that goes on a personal experience level. I am super happy with Angel and his overall performance. Safelite, I don't know what you guys do over there, but you better keep this man well compensated he is truly an asset for your company. He replaced my windshield and rear drivers driverside window. If I had a business these are the type of guys I'd want on my team. 2015 Chevrolet Silverado 1500

The service team did their job well. This review is all about safelite business practices. They are overloading their service team by booking more appointments than the service team can handle. I dropped my car off at 8am, then arrived at 4:50 pm because their website says they close at 5 and I couldn’t get a hold of anyone that works on property. All calls go to some off site call center. When I arrived I still had to wait another hour. The service team did their job well. But safelite needs to improve customer communication and probably needs to schedule better to help relieve stress they are putting on their service team

Just save your time, money and stress and don’t go to this Safelite location. Their customer service is extremely poor, they act like if they were doing you a favor, it’s impossible to call them. They installed an aftermarket windshield and couldn’t calibrate the safety system, then it took them one week to replace the windshield with an OEM one in order to calibrate the system. When I finally was able to pick up my vehicle it was raining so I jumped quickly into my vehicle and left. The next day I noticed that the hood of my vehicle is SEVERELY SCRATCHED! Good luck getting them to respond. The manager Cesar won’t return calls and his excuse is that they only have “one girl” working, like if that is the customer’s fault. They try to blame everything on the insurance.