Safelite AutoGlass

Insurance company scared me to have my windshield replaced by Safelite. I made an appointment over the phone, to drop off the car by the morning. I dropped off the car, no one contacted me during the day. I called them around 4:30, asking the status of the car and they told me that they'd call me once it is done. I asked them their closing hours, they told me they close once the work is done. Google says 5pm. Nevertheless, I called them at 5:15, answering machine replies with "We are outside business hours, can't reply". They basically failed to replace the windshield for the whole day, and no calls - emails to update about the status. The next day afternoon, I called them again (meanwhile, it is very difficult to reach the branch; all phones lead to call center); and they told me that I could pick up the car. Again, there is no status update from the branch or the company. I went there; and saw that they took my dashcam (which is a standard accessory for the model) and left it hanging. When I pointed that out, they told me to make a follow up appointment; which I did. When I went there again, the technician came out and handed me over some cheap two sided tape and told me to do it myself. The windshield also makes wshoosh noise during driving, I'm not gonna take it back to deal with more nonsense.

I recently had the windshield on my F250 truck replaced, and I couldn’t be more pleased with the service. From start to finish, the process was smooth, professional, and efficient. A special thank you to the technician who performed the work – he was punctual, courteous, and clearly very skilled at what he does. He took the time to explain the process and made sure everything was clean and perfect before finishing up. My truck looks great, and I’m very happy with the results. Highly recommend this company for anyone needing glass repair or replacement!

They replaced my windshield, but when i picked up my car a piece of my rear view mirror was broken. I turned around immediately and went to tell them. The mechanic said that “it was missing prior to the appointment” and showed me a “pre-inspection picture” but subsequently couldn’t find in his photos app when he actually took that picture. And still stood 10 toes down when i showed a photo of my windshield/review mirror from the other day. Looking around my car for the missing piece, my boyfriend found it tucked under napkins in my center console. They walked away dismissing my concern. I never like to cause trouble but this was not cool and extremely unprofessional. I won’t be coming back to them and if you’re a future customer honestly take a picture of your car before dropping it off just in case.

--- Review for Safelite Auto Glass – Regarding Hector (Assistant Manager) and Stacy (Scheduling) I normally don't leave negative reviews, but my experience with Safelite Auto Glass — specifically Hector (the assistant manager) and Stacy (who handles scheduling) — was extremely frustrating. First, they rescheduled my appointment twice. One of those times, they didn’t even bother to notify me — I called only to find out that my appointment had been moved without a call, email, or any form of communication. It was a complete waste of my time. When I tried to get clarification, Hector’s customer service was unprofessional and dismissive, showing little concern for the inconvenience they caused. Stacy, who is supposed to coordinate the appointments, was disorganized and unapologetic. Instead of owning the mistake, it felt like they were passing the blame and treating me like my business didn’t matter. After this experience, it’s clear that this Safelite location does not value their customers' time or loyalty. I would strongly recommend taking your business elsewhere if you want to be treated with basic respect and professionalism. ---

Professional work... My personal experience is satisfactory ,is a business with all the technology and qualified personnel, the place where they are lis accessible, their center operations is located at the back , and they have immense space dedicated only and exactly for customers with live TV and a huge glass window that allows you to see in real time all the steps when changing the Windshield they are more than strict with your appointment and keep you informed by mail and messages. And if for some reason something escapes their hands, all workers assume a collective responsibility that is rare in these times. They are all great and when they offer you an apology you feel the interest in overcoming and solving any situation. Thanks Safelite.

Stay away from Safelite Autoglass if you care about your vehicle. These guys are trying to turn and burn so many cars that the quality of work is appalling. When talking to the store manager, he said he would send someone out to look at vehicle. The associate came over and acknowledged these are scratches that would have came from the wire they used to extract the glass. He called Tyler on the spot and informed him of the damage is valid. A full week later I've gotten nothing. I called corporate countless number of times and all they do is call the store and ask for help. I was suppose to get a call from Jim Litopoulos, the District Manager, about this issue about 5 times and good ole' Jimbo doesn't have the time or customer service acumen to call his customers back. I've been dealing with this over a month. So their customer service motto must be to ignore them until they go away.