Safelite AutoGlass

The repair itself was fine; however I had an appointment for 9:00AM (they also couldn’t find my appointment paperwork despite me having received numerous text messages confirming the appointment) and did not receive a call until 4:40PM that they needed to keep my car overnight because they had a busy day and weren’t able to get it finished. I called the next morning and was told I would be made aware of the progress throughout the day. It wasn’t until after 5:00PM and me initiating the call that they told me it was ready about 20 minutes before I called. This occurred between a Friday and Saturday when it was incredibly inconvenient to be without a car. I also tried calling customer service for updates and after following the prompts to speak with someone I was told by the prompts to go to the website and was then hung up on. Customer service is certainly not a specialty of Safelite and I will seek other options if I need to replace a windshield again.

I have a BMW with the heads up display. They replaced my windshield in 2021 and installed the wrong windshield. It was a huge inconvenience. If someone would have just sat in the car and looked they would have instantly seen they installed the wrong one. Well fast forward to 1/29/25. I have the same vehicle. When I arrived the first thing I wanted to verify was they had the correct windshield. Gentleman checked and said yes. I let him know what happened previously in 2021. I had an appointment at 3pm which I arrived on time but still had to wait 2 hours they were running behind. They let me know my vehicle was ready I leave get in to my car and sure enough they installed the wrong windshield. The same problem 3 years later. Poor quality control, lack of training, no checks and balances in place. If someone would have just sat in the car they would have seen the obvious. So now I'm inconvenienced again. They gave me the option of someone coming to my home but I do not want to sit at my home on my day off waiting in a 4 hour window and they cannot go to by job because there is no room to do the work. I opted to bring my car back to their location which is a week later for them to replace. Poor service I would never recommend taking your vehicle to this location.

I think anyone who knows me knows how much I dislike (and honestly try to avoid at all costs) confrontation. I do my best to be respectful and not air personal frustrations online. But after what just happened with Safelite… buckle up. On Monday, July 14, I had a side window replaced at my home by a Safelite technician named Lonny Strickland. What should have been a routine appointment quickly spiraled into a stressful, expensive ordeal due to pure negligence. During the service, Lonny drained my car battery—something that can happen, sure. But in trying to jump the car, he repeatedly revved both vehicles aggressively, even after my boyfriend asked him to stop. It was obvious his method wasn’t working, but he kept going. Eventually, he called a supervisor to come out. The supervisor showed up and, within seconds, pointed out that the jumper cables had been attached incorrectly—a basic but critical mistake. While the supervisor was able to get the car started properly, the damage had already been done. My alternator was ruined, and now my car is no longer safely drivable. Safelite is refusing to take any responsibility for the damage their technician caused—even though their own supervisor confirmed the mistake. Let me break it down: • Their technician mishandled basic equipment. • Their own supervisor acknowledged the error. • I’m now stuck with a repair bill that only exists because their employee didn’t know what he was doing. To make matters worse, I had an appointment at the Armenia location this past Saturday, where we spoke with the on-site supervisor, Hector Martinez. During that visit, it was confirmed that my car didn’t just have a dead battery—it had a damaged alternator. Hector was kind and professional, but told us he couldn’t make the final call on whether Safelite would cover the cost. He said he’d escalate the issue and that I’d receive a follow-up call on Monday. That call came today—from Dave, the manager of both the Thonotosassa and Armenia locations—and it was beyond disappointing. Dave was blatantly disrespectful, interrupted both me and my boyfriend multiple times, and implied we were lying. He made me feel like just another “dumb girl” trying to scam the company for money. I ended that call feeling humiliated, angry, and disrespected. This isn’t just about a broken car—it’s about a company that refuses to stand behind their work and a manager who talks down to customers instead of listening to them. If you’re considering using Safelite, I cannot urge you strongly enough: go somewhere else. There are other companies that know how to treat people—and their vehicles—with care and professionalism. Avoid Safelite at all costs.ServicesAuto side window replacement

THIS SAFELITE LOCATION DAMAGED MY VEHICLE * BEWARE * In December I had Safelite come out to repair a tiny rock chip on my vehicles front windshield. Upon repairing, the chip cracked out to 6"+ and the technician simply apologized and said "it happens." He then quickly packed up and left without recommending what to do next. I was then left with a resin mess all over that area of the windshield and a large crack. The following day I went down to the location I scheduled the technician from and inquired about a discount towards a replacement windshield... they only could offer $50 off the replacement and no more. Unfortunately this wasnt satisfactory enough because the windshield replacement cost was over $300 (WA vehicle, I just moved here, I wouldnt qualify for free replacement through insurance.) So I emailed Safelites CEO and got a call back the next day. They agreed to absorb $200 of the replacement cost and scheduled me for an appointment that same week. The windshield was replaced and upon receiving my vehicle back, there was two significantly sized dents in the roof, just above the windshield trim. Unfortunately Safelite could not prove they didnt cause this damage. Fortunately for myself, I took before and after photos that showed the vehicle was dropped off without damages. A claim was filed with their insurance as they accepted fault. The repair estimate was almost 6x what a windshield costs for this specific vehicle. I am led to believe the technicians do not take particular care in their line of work at this location. It states on the receipt that the vehicles are vacuumed but mine was not. There was chunks of rubber sealent everywhere on the floor and dash after the fact and a good sized smudge of sealant on my passenger door mirror housing. Customer beware! Take your vehicle elsewhere for glass replacement or make sure to take good before and after photos of the inside and outside of your vehicle before work is performed. I will not be returning to this location and would not recommend anyone I know to come here either. Other Safelite locations may have a better reputation but this one borderline awful.

Today, after an unsatisfactory experience at another Safelite location(9017 E Adamo Dr #122, Tampa, FL 33619 - more on that available in a separate review for that location), I headed out and met AJ the technician at the front desk of this Safelite location(4214 N Armenia Ave, Tampa, FL 33607). As another review similarly mentions, AJ is very professional, customer-friendly, courteous, prompt and talented. I visited this location this day needing a window wrap adhesive film to temporarily cover the shattered and missing glass side panel near the taillight of my minivan. Additionally, I required vacuuming of the numerous glass shards in the rear bed of the vehicle—both of which were recommended by Safelite’s national customer service as my scheduled glass installation with Safelite is more than a week away. AJ without hesitation promptly and professionally installed the adhesive wrap nice, tight and flush, taped and secured it that it never came off during the return journey home making it safe from debris, wind and rain. AJ has earned my trust. He also vaccumed all the hazardous glass shards in the area near the missing side glass panel in the rear bed of my minivan. I'm very pleased with his excellent service and what a difference it has made. Today's top notch service provided to me made me decide to take my business to this location for installing the new glass for me in my upcoming appointment even though it's a bit of a drive for me. Update : AJ at the front desk and his crew of wonderful technicians (at 4214 N Armenia Ave, Tampa, FL 33607) installed the new glass meticulously and it functions as it should mechanically. Thank you very much for the great service provided. Posted an updated photo of the brand new glass after the fix.

This review is for the quality control manager who doesn’t take safety seriously. I had my windshield replaced after a crack in the glass and ever since the new glass was replaced, condensation has been building up in the glass to the point I can’t see or drive. Every single day the glass builds up water condensation in the morning even if it does not rain at all. I took photos every day and counted how long it takes to clear. After 20 mins and having my ac on blast, it still has stuck water spots. I see prints that won’t come off and it looks streaky and as if I’m driving through a hurricane. I told the techs I took video and photos which I sent to a specific number. I can’t be waiting around 20 mins for my windshield to clear every morning before going to work this is outrageous and UNSAFE. Thank you for wasting my time to then tell me they don’t have a glass for my car. Please clean and stock the restrooms there is no soap, toilet paper or hand sanitizer. Wouldn’t recommend