Safelite AutoGlass

YOU GUYS WANT EXCELLENT CUSTOMER SERVICE AND AMAZING WORK PLEASE COME HERE!!!!!!!!!!!! Make sure you ask for Tyler Scott (Manager) & Sebastian Rodriguez (Tech) Talk about amazing customer service! On July 24th, I stopped by this location to get a second opinion in regards of my windshield replacement. I had gotten my windshield replaced the day before and there were things that I wasn't happy nor satisfied with. Went to speak to David Salter the manager at the Armenia location and after over an hour of going back and forth nothing was fix for me. David said sorry and walked away which is very very unprofessional. After speaking with Tyler (Branch manager). I informed him that I was coming from the Tampa location in Armenia and how my experience went. Tyler informed me that they'll fix it as many times it need to be fix until the customer is satisfied. He told me to bring the vehicle back at 1pm that his tech will be able to fix it. When I came back at 1pm, I spoke with the tech Sebastian and as he repairing it, he came back to informed me that the windshield did not have glue on certain sections of it which in the long run I could've gotten electrical problems!! When I got my vehicle back, it looked like the windshield was never replaced and looked flawless and I was extremely satisfied and happy how everything went from the moment I came to this location

Waited two weeks for this appointment to have my windshield replaced. Unbeknownst to me the Tech had been texting me before his arrival. I didn't know this because my phone was charging. I later learned the tech went so far as to drive to my house and sat outside and waited for me to text back and subsequently drove off when I didn’t respond immediately to the text. I later contacted Safelite and after some back and forth with the shop I was made aware that JAREL would come by after finishing up with other clients he that day, but that didn’t happen. So, I contacted corporate and informed them of the aforementioned and they set me up for the next day at my place of work. The Tech was nice enough but pointed out that my A pillar window trim, left and right had been glued on with some sort of apoxy. And he wouldn’t be able to salvage the trim. This was perplexing but I remembered that it was safelite who initially replaced the window the first time. According to the Tech, should it rain my vehicle has no protection from the elements. It’s been a few days without window trim. I now have to wait however long it takes for the bureaucracy to settle before they address that life time warranty they tout about before I am made whole and my vehicle is repaired and operable. Safelite your commercals preprot that your the leading auto glass replacement company in the business but you can’t prove that by me. This was unacceptable and avoidable. Some of your techs need to work on people’s skills. Not everyone using texting to communicate 24/7. Safelite you need to better. Respectfully, M. Ross

I scheduled a windshield replacement with Safelite for Friday at 4 PM, expecting a smooth and reliable experience. Instead, I was met with complete disorganization and terrible customer service. On the day of my appointment, I received three separate phone calls informing me that my appointment was overbooked—by five appointments—and that it needed to be canceled. I was told a manager would call me back, but that never happened. I followed up on Monday, was promised a home appointment, and once again told a manager would call me back—which, unsurprisingly, did not happen. After all of this, the earliest they could accommodate me was the following Thursday, leaving me to drive my car at my own risk for nearly a week. I specifically chose Safelite for their reliability and flexibility in scheduling, and they failed on both counts. If you’re looking for a company that follows through on its commitments, this is not it.

Horrible customer service. Incompetent technicians from my experience, with the exception of Daniel. No regards for customer's time, as they will book appointments then call at the last minute to reschedule. Then, they will tell you a job takes 3 hours max to complete, but won't be able to complete it and tell you that you have to keep coming back. The receptionist woman (older woman) is exceptionally foul, and apparently expects customers to kiss her behind after staff has scheduled two wrong appointments and couldn't finish the job in the time frame promised. I will literally never do business with this company again, and won't waste my time filing company complaints against the two male techs who tried to intimidate me. From this point on I will go out of my way to share my horrible experience with this company and every employee (except Daniel) that I had the displeasure of dealing with.

I was just at this location to get my windshield repaired. I arrived a few minutes late to my appointment due to an accident. Despite this, they took me in. Mind you, it was a Saturday afternoon, and it was a late appointment. Jay helped me, who was very professional and helpful. He inspected the issue. Made suggestions. I decided to go with a repair work since it was not too big a crack. The work was done very professionally and on time. After the job was completed, Jay explained the repair. And he also suggested that if there are any issues, I can contact them, and a replacement could also be done. I appreciate Jay's genuine care and quality work!

My honest experience at this Safelite location (9017 E Adamo Dr #122, Tampa FL 33619) was absolutely terrible. The staff I met here is highly unprofessional and not customer-friendly and not courteous. I visited on this day in need of firstly, a window wrap adhesive film to temporarily cover the completely shattered and missing glass side panel close to the taillight of my minivan and secondly, vacuuming of the several glass shards inside in the rear bed of the minivan, as referred to me by safelite's own national customer service phone agents as my upcoming appointment to install the new glass with safelite is more than a week out. To my shock, the technician at the front desk of this location refused to vaccum the shards in the area next to the now shattered window inside the minivan's rear bed and said vacuuming would be done at the time of installation which would be more than a week out and I have to live with those sharp hazardous shards in there until then worrying about what injury it can cause. That's literally refusing to do it and pushing that simple work of a quick vaccum to somebody else in the future. The plastic adhesive wrap they installed didnt hold up either and it came off within seconds of being on the road flapping in the air making it unsafe and insecure from debris, wind, rain etc. Realized they didn't tape anything to secure it in place. It's a shabby job. Either they don't know how it's done right or sheer unwillingness to do it right. I didn't bother to go back there the second time as I turned around. I switched and headed to another Safelite location(4214 N Armenia Ave, Tampa, FL 33607). Even though it was a bit of a drive for me it was all worth it and they(4214 N Armenia Ave, Tampa Safelite location) performed all the said items professionally with smiles and without hesitation, and the wrap adhesive not only looked professional but also stayed on like a champ without coming off throughout the remainder of my journey back home feeling safe with a clean minivan bed and no more glass shards present. I will always want to take my business to where there's top notch service as that makes a big difference in the outcome and future work.