Safelite AutoGlass

I've relied on this location for years, and they continue to be the best. Whether you visit their shop or have them come to you, the service is always exceptional. Most recently, Mike Barnes completed a repair at my house. His communication was excellent, and he finished the job quickly and efficiently. I mentioned I had dogs and didn’t want them barking non-stop while he was here, and Mike was very understanding. He worked with me to arrange where to leave the keys, and he managed to complete the replacement without my dogs even noticing. It’s reassuring to know I can trust the technician to handle things in my garage without me being present, allowing me to relax without any concerns. They truly make the windshield replacement process so seamless.

Extremely disappointed with the service I received from this store. The tech left glass everywhere, rubber debris, tore my seat stitching, somehow completely lost my mirror control knob, and the whole mirror assembly fell off the next day. The dash has scratches on it, the plastic mirror wire shroud is broken, my center console has new scratches in it. It’s unbelievable. Safelite sent a tech from another store to replace the initial work and I got my money back, but my car is still in worse shape than it was. I was supposed to hear back about replacing the missing parts but, almost a month later, I’ve heard nothing. Go ANYWHERE else. Go to other Safelite locations, but avoid this one.

This shop is great. I brought my Telsa model 3 in for a roof and windshield replacement. They did a great job on the actual service and were in communication with me throughout the request. Scheduling the appointment was easy and the representative was very empathetic. Most shops just treat you like regular business but this shop knows that you don't want to be doing this and you are likely working with them because of a car accident or something out of your control. They treat you like a human. 10/10 excellent customer service and work performed.

The window looks great, but the guy was a little rough and didn’t remove the cowl panel correctly and tore it up pretty good. Tried calling the number, you get put into auto-attendant maze. I drove by the next day to the shop. They looked at it and said yeah our technician clearly didn’t take it off correctly. He should’ve started from the bottom, but he clearly ran his tool into it from the top and damaged it, but they’re brittle and there’s nothing we can do about it. Their advice was to leave a negative review. Pretty annoying! Appreciate the integrity of admitted the fault, but they should pay to get it fixed. Now I gotta go track down a $150 part from the dealer and then have them install for 100 bucks just because I got a new windshield? Safelight should be able to do better than that.

I had an incredibly disappointing experience at Safelite Repair that I feel compelled to share. I went in for a simple $75 windshield chip repair, but the technician ended up cracking my entire windshield instead. To make matters worse, they refused to take responsibility for the damage. The repairman, Brandon, who allegedly has 30 years of experience, was nowhere to be found. Instead, I was left dealing with manager Cris D and Heidi J, both of whom were extremely unprofessional and unhelpful. Despite the clear error on their part, no solution was offered other than to replace the entire windshield, which left me with a $1000 bill instead of a $75 repair. I’ve had multiple windshield repairs at various shops before, but I've never encountered such a poor and careless experience. It's frustrating to have gone in for a minor issue and leave with a significant problem. I would strongly advise saving your money and going elsewhere for windshield repairs. The lack of accountability and professionalism at this location is astonishing. Edit: on 4/15/2025 In the last couple of days I've been contacted by the District Manager, Ryan who's been very helpful resolving this matter. I did end up taking my car to a store in Denver (Evans St) and they did phenomenal job.

Probably one of the worst run shops for auto glass around. The communication between the call centers and the tech is horrific and the level of care and customer service within is just as bad. Techs don’t know what they are doing which led to 4 appointments to replace the glass and trim and my trim was never installed correctly. Even after driving down to their shop because they insisted they would have the tools they needed there, but I still have trim with a major gap that catches in the wind. When I expressed my concerns and upset over the 1-2 month long saga, I was treated like it didn’t matter because the call center is different than the shop and I should have spoken to someone there, but they don’t post the shop number publicly so that’s a little hard to do. Even when a tech arrived and couldn’t do the work and promised the manager would call me to sort it out, the call never came. I will never use satellite again. Their warranty program is just an excuse for crappy workmanship and techs that complain about their boss and the company.