Safelite AutoGlass

Safelite mobile service tech came to my home to replace my car's cracked windshield. The tech caused damage to my passenger side dash area during the replacement process. Tech made sure not to mention the damage and I became aware after the tech had already left. Tech asked me to come out and help put the replacement glass into position, which I did, and it's definitely not easy. It became crystal clear that windshield replacement really does require a Team of 2 people. This would help explain the cracked dash area because of the difficulty trying to control a large, heavy piece of glass by one person, whether the damaged glass is being removed or the new one is being set in place. As the tech is finishing up the job, I receive an email from Safelite advising me that the price I was quoted has now increased by $350 for no apparent reason. Went back outside to discuss this with the tech and made sure he understood very clearly what his options were. Tech called his office and just like magic the price returned back to normal. For anyone planning to use Safelite mobile repair, always check carefully for damage before they leave, especially the interior of your vehicle. Lesson learned.

I had a fantastic experience with the Safelite AutoGlass team at their Oakland Park location. From the moment I walked in, the staff was welcoming, professional, and clearly committed to providing top-notch service. The entire process — from check-in to windshield replacement — was smooth and efficient. The technicians were knowledgeable, explained everything clearly, and took great care with my vehicle. The quality of the work was outstanding — my windshield looks flawless, and they even vacuumed and cleaned the glass afterward, which was a much-appreciated touch. What impressed me most was their combination of speed, precision, and customer service. It’s clear that the Oakland Park team takes pride in their work and goes above and beyond to make sure customers leave happy. I wouldn’t hesitate to return if I ever need glass service again. Highly recommend!

The person that greeted me at the front desk was so rude and condescending right from the get-go. I did not feel like I was a valued customer. I never got to meet the technician working on my car. I was lied to because every Email text and even the conversation I had booking the appointment all said that the appointment would take 2 to 3 hours. I was planning on staying and waiting the 2 to 3 hours but when I got there, I was told no those text and everything are just automated generations and I was gonna be 4 to 5 hours so I had to make last-minute arrangements that were very costly to me to get home. There is no way I can sit there for four or five hours and it did end up taking 4 to 5 hours for my car to get done I don’t feel they should tell people incorrect information. I wish I had the name of the person that greeted me. I asked her name and she says I don’t need that information That was rude even for her to say that overall I feel that the way I was treated by this particular shop was not very nice. I’ve used Safeway before where they’ve been able to come out to my home to replace my auto glass, but I was not able to do that this time because my car needs to be recalibrated so I had to go to them.

Revised: I took the car back and they got it right this time. A tech glued it this time. I will keep an eye on it but will still use them again if needed. I was recommended by my insurance company to go to Safelite and have my windshield replaced. I went. They were very nice. They did the job and I was in and out in a couple hours the next day. The seal around the windshield popped up. I took it back And they told me That I must have an appointment to come back to have it redone. The appointment was two days later I go back and they take it and give it back to me within 30 minutes and the seal is popping up again. After I wrote a stellar review the first go round. I feel like I’m getting a runaround with them at this present time. This will be my second time going back tomorrow and if the job had been done right the first time I wouldn’t had to go back over again.

Working with Safelite auto glass was great. I have used them before, years ago, when I was with another insurance company so I was happy to hear they were part of my new insurance. Customer Service is always spot on and so is the quality of their work. Booking an appointment on line is super easy, they stay in touch via text and finished the job in the amount of time they said they would. You can easily go to any of their locations or they come to you and you can conveniently leave your keys if you are not available. I highly recommend them.ServicesAuto windshield repairPrice assessmentGreat price

I had a cracked windshield and contacted Satellite for a repair. From start to finish, the experience was smooth and professional. The technician was friendly and knowledgeable, and had my windshield fixed quickly and flawlessly. The work was top-quality, and they even cleaned up afterward, leaving everything spotless on my Tesla. I really appreciated the clear communication and fast turnaround. I highly recommend Satellite to anyone needing auto glass repair – they truly exceeded my expectations!