Safelite AutoGlass

One of the worst customer service experiences I’ve ever had. Safelite replaced my Mercedes windshield in Feb 2024, and immediately after, the rain sensor stopped working. After multiple frustrating “warranty appointments,” they replaced the sensor in June, only to tell us they don’t do calibration and we’d need to go to the dealership but they’d refund the cost. We paid $200+, and Mercedes then told us the sensor wiring had been damaged during Safelite’s installation, which prevented calibration entirely. We submitted receipts and documents in Sept 2024 and were told we’d get a refund in 2 weeks. It’s now July 2025, and despite 20+ phone calls, emails, and website messages, we’re still waiting. All we ever hear is “the district manager will call.” They never do. The lack of accountability, delays, and communication from Safelite have been shocking. They caused the issue, promised a resolution, and left us hanging for over a year.

We all have those days while driving when you get a rock flung up from the road and hits your winshield. Well ...when it does call Safelite Auto Glass. It was so easy online to make appointment , did not even have to contact my insurance company, They do it all. The tech that was asigned to do my install was Gerardo. He called when he was on his way to my home. I have delt with many techs in my life time for many different reasons, but i have to tell you Gerardo was one of the best I've ever delt with. He was very polite and extremely informative. Gerardo completed the job and took my truck out to recalibrate my camera in windsheild. All was great then he told me there was not a good connection on one terminal that basically keeps the camera from fogging up. So he called his office and told them to submit a warranty claim for the new windsheild because he did not want any warning lights coming on down the road. Now , how many techs would have let that go and I would never know the difference!!! He will be back in one week to install a new windsheild. Yes..I tipped him!!!!!!!!

The customer service is non-existent. No one returns your call. You NEVER reach a person, just a voicemail that no one ever responds to inquiries. The waiting area is terrible… no coffee, no water, no snacks, no vending machines, no television, no phone chargers, and poor seating!!! Terrible experience!!! Hope that you have an old car that does not require you to go to a calibration center!!! After 3 1/2 hrs of waiting, upon driving home discovered my heads-up display was crooked!! Try calling, no less than 20 times, you get a voicemail, but no one returns any messages. My display is still broken. Safelite Sucks!!! Will use a competitor in future!!

The service technician communicated well about his arrival time and he did good work. My complaint is with the company and their quoting system. The online quote was $288, but the actual checkout price was $350.95. I call this, "bait and switch". The quote of $288 did NOT include a $39.99 recycling fee AND taxes on the the window replacement AND taxes on the recycling fee. I feel that Safelite should give you an "out the door quote" (the total cost of the replacement with added fees and taxes), especially since they know they will be adding the recycling fee to every window replacement. Also, I am not sure that they should be adding taxes to the recycling fee. Just a heads up to other customers that the online quote is not the actual price of what you will be paying. You can expect to pay more that the online quote when you pull out your debit/credit card or checkbook.

My windshield was hit by a rock on Sunday and I thought nothing of it until I went out to my car on Tuesday morning and saw a crack almost halfway through the bottom. I couldn't deal with it then, I was literally on my way to the airport for a work trip. On Wednesday when I returned home, I started Googling places, knowing I had a 6 hour trip on Saturday, but I didn't even know where to start. Then I saw someone mention that they took insurance and it of curiosity I checked my car insurance. Sure enough, my insurance was willing to replace my windshield when hit by a rock. They recommended Safelite and it took my to their website to schedule. WOW! Not only could I have gotten a next day appointment, they were willing to come to me so that I didn't have to take off work! My Tech kept me well informed of his arrival time, and was so quick and professional. He was done in no time, and have me I instructions on how lo g to wait before washing the new glass. What I thought was going to be a painful experience was so easy! Thank you so much!

I recently had my windshield replaced with Safelite and I couldn’t be more impressed! From start to finish, the experience was seamless. The team was professional, knowledgeable, and incredibly efficient. They had my car ready in no time, and the quality of the work was top-notch. The staff took the time to explain the process and even handled the insurance paperwork, making everything stress-free. The new windshield looks fantastic, with a perfect fit and no issues. Their pricing was fair, and the customer service was exceptional. If you need a windshield replacement, I highly recommend Safelite. They truly go above and beyond for their customers!