Safelite AutoGlass

I had a great experience with SafeLite when getting my windshield replaced. The entire process was smooth and hassle-free. Scheduling was easy, communication was clear, they worked efficiently, and made sure everything was cleaned up before allowing me to get into my car. The new windshield looks perfect, and they even recalibrated my car’s safety features. What really stood out was their professionalism and attention to detail. I feel confident in the quality of their work and would definitely recommend SafeLite to anyone needing glass repair or replacement.

I had the pleasure of working with Beatrice from Safelite, and she exceeded all expectations! From the moment we started, she was incredibly friendly and approachable, making the whole process smooth and stress-free. Her expertise and attention to detail were evident as she replaced my windshield efficiently in just under an hour! She was thorough, knowledgeable, and made sure everything was done perfectly. I couldn’t be happier with the service she provided. If you’re looking for top-tier service, Beatrice is the one to trust. Highly recommend!

Thank You Ryan for the fast and excellent service, I gladly appreciate you. Also a good welcoming and friendly person. I just have 1 negative issue, there were two agent seating at the front desk looking at their phone or computer or something, they didn’t even knowledge my presence, not a good afternoon someone will be right with you or nothing. Ryan came in and welcomed me and explained the process. He even try to get their attention 3 times about my arrival and not needing wipers poor guy ignored also. Hopefully that will change after this survey.

Brought my car in for front glass replacement as recommended by my insurance at 9 am . 5 pm ,car still has not been calibrated because tech says they have a hard time with Mercedes. They finally told me I need to go to dealer because they can’t finish the job. Had the nerve to ask me to sign a paper waiving all rights to sue them because safety features might not be functioning. I tore the paper up and left and reported them to my insurance company. The biggest offense is that they never let me know. They waited until I showed up fully expecting to pick up my car 8 hours later !

My insurance company, Progressive, sent me to Safelight when I made a claim for glass damage. Setting up an appointment was quite easy and the location is just a few miles from my house. I had to wait about half an hour after my appointment before the technician appeared. The waiting room was spartan but had good seats and not so good coffee. When the technician appeared he was friendly and competent: he explained what he could and could not do. And he got the windshield fixed with only a minor residual blemish. I only had time for one cup of coffee before it was done.

Booked appointment 2wks in advance, only to get a call the day before saying Tesla service is only offered on certain days. Frustrating since I had already taken PTO and rearranged my schedule. Outside a staff member was talking with a customer while vaping — very unprofessional. Front desk experience wasn’t much better. Young woman at the desk was on her phone and barely acknowledged us, and the gentleman with the beard was equally unfriendly. Overall impression was that customers were more of a burden than a priority. Additionally, after receiving a new windshield, my dash was left covered in debris. At a minimum, it should have been wiped down once the work was complete. Even basic tire shops use protective mats to prevent this. The one positive from the visit was Paul (if I remember correctly), who greeted us warmly, introduced himself, and took our key. He was professional, courteous, and made the experience better. He’s the only reason I gave this location 2 stars instead of 1. The manager’s presence/leadership at this location need attention. If the manager was on site that day, their engagement and oversight should be evaluated. This location would benefit greatly from improved professionalism, customer service, and attention to detail.