Safelite AutoGlass

A speeding SUV threw a rock at high speed, and it chipped my windshield at bottom nearly out of view. I got it filled through Safelite and Safelite turned the 1-centimeter chip into a 2-inch crack and said they would help if I didn't like it or it got worse, well it did. Less than 48hours later that 2-inch crack made by Safelite filling the chip turned into 2 feet I crack now fully in my field of vision. I called the manager, and he wouldn't help me with the $500 deductible even though the crack would of likely never formed if not from the 2-inch crack formed from the tech filling the very SMALL 1-centimeter chip

I picked up a big chip in my windshield on the way to Missoula MT from Sacramento, CA. After convincing the USAA/Safelite dispatcher that there really was a Safelite AutoGlass shop in Missoula I was able to set up an appointment the next day to get it fixed. Upon arrival at the shop I was greeted very positively - like they appreciated my business - go figure sometimes these day you gotta wonder, but, not here. They were happy to see me, did a great job and were not only very friendly, but were fast too. The technician who fixed my windshield also cleaned all of my windows. Talk about service! I very much recommend this place of business and give my thanks to them for saving me the cost of replacing my windshield. Almost forgot, they vacuumed the seats (after two long days of driving and eating in the car the seats needed it)! This was something that they did not have to do, it was unexpected, and greatly appreciated.

I scheduled an appointment and cleared a ridiculous large chunk of time to meet the needs of the mobile service. I did this willingly for the convenience, but the rep never showed up. No communication at all. Call the next day to follow and figure out what had gone wrong. The first call rep couldn't even pretent to be sympathetic to the fact I cleared a full day and the error was on their end. He stated "it happens all the time". He incorrectly passed me to the shop when I asked to leave a complaint with the call center manager. Bad customer service. Going local from now on.

For starters I had to sit through 5 minutes of phone prompts before talking to a real person. Who by the way, was not local. When he gave me a quote I explained I had found a much more affordable quote elsewhere. Then magically there was a "local coupon" that dropped the quote by $75. It was still more expensive than the other local shop. The other shop told me they could fix my shattered window within 24 hours. Safelite said it would be 24 to 48 hours. But, they could do it quicker for more money. Go somewhere else. I recommend Novus, far better customer service and prices.

Update in response to Safelite's reply: I took the car to a carwash to clean up the pieces of glass. It was not safe to have people in it, and I wasn't waiting until Safelite was open again. Where was your quality control? Wasting my money would be bad, but wasting my time is worse. I chose Safelite for two reasons when a side window of my son's car was broken on a recent trip to Seattle: quick appointment and their list of things they would do, especially vacuuming out the broken glass. The job was completed in the time promised, but there was a TON of glass left in the car--on the carpet, on the seat, in the door near the handle. They weren't the cheapest, so I really expected they would do the job as promised. Upon pickup, they told my son he could bring the car back if he found glass in it, but why should we have to when they should've gotten it right the first time. These weren't small shards, they were big chunks. Very unprofessional and very disappointing.ServicesAuto side window replacement

We had the windshield on our truck replaced almost a year ago. The new windshield was fine, and we were told that we had a 1 year warranty on it for damages. Today we experienced a chip from a rock flying up and hitting it. We tried to call to check on the warranty, and getting it fixed. The company's automated voice on the phone left us so frustrated and angry. There is no option for speaking with a representative. Then the auto-voice said goodbye and hung up on me. We went in person to the shop and were told no, there's no 1 year warranty as we were told, but they would repair it for $145. My usually calm husband told them that they were overpriced, the phone system sucked, and they have lost our business. We stopped at another repair shop who quoted the cost at $45. with a one year warranty.