Safelite AutoGlass

Scheduled a repair for a small chip. Tech calls me to look at the windshield. The original small chip now has about a 4 inch crack added to the chip. In addition to that there is a new unrelated 14 inch crack across the bottom of my windshield. Tech blames me because it's hot and I should've parked in the shade. He then tells me this happens about 1 in 20 times. But "I hope you don't ding me too bad on my survey.4 days later and about 20 phone calls later including 4 messages to Renee Cachillo CEO they finally agreed to replace my windshield. The day of the 2nd appt the tech calls and says he is in the way and will arrive in 30 minutes. I leave work 20 minutes later. Two hours later ni tech, no call...Run from this company. Bad customer service at all levels. Their 3.5 review is generous...They should be ranked a 1.

This window replacement service was phenomenal! My technician George did a wonderful job from start to finish. Everything the pre-service video stated about the process and what to expect was exactly what I got. The technician arrived on time, and got my windshield replaced in less time than I expected. I would highly recommend this service if you need a window replacement!

What a joke! Pay the extra $$ and use locally owned businesses. I did an online order with an exact appointment date and time, and got multiple text messages confirming my appointment over the next week, then two hours after the scheduled appointment they have a tech call and state he is not coming as scheduled and couldn’t tell us when he could come, because he had more than he could do. We took this particular vehicle out of service for this day, because it was going for a DOT inspection the following day, with drivers getting their CDL licenses, we ended up having to rent a truck at the last minute pay extra $$$ for insurance to cover the driving test… To top it off they said they had my windshield in stock, I had a local guy that would install it but they wouldn’t sell me the windshield. I will never use Safelite again and strongly recommend that if you need glass service, search for a locally owned business.ServicesService not listed

Safelite has repaired 2 of our vehicles in the last 2 yrs. They are always on time, professional, quick, and friendly. We have never had an issue after the work is done. Highly recommend them to anyone needing a crack filled or windshield replaced, as we have had both. Love that they come to my home or work to fix it, and I don't have to do anything! You guys rock!

The windshield replacement was fine but my windshield molding was messed up in the removal process. They tried to cover it up and not say anything and then my windshield molding piece flew off my car on my way to a soccer game for my kid. It's somewhere on the side of the road in Alabama. I called to tell them and they are ordering the parts but I was told that fixing my windshield molding was not a priority. They are going to get to me when they can. So now I am having to drive around without windshield molding pieces and listening to constant wind blowing on each side of my car. Its is a true inconvenience and poor workmanship of the technician Gwin.

No customer service. Had an appointment with a span of 8 to 5. They can not get into my place of employment so I had my wife drive me to work and pick me up so I could leave my vehicle home. Nobody showed and nobody called or messaged. You can not call the local shop to inquire, you get a message to go online then it hangs up on you. When I got ahold of their customer service they did not know what happened and said well we can get back to you next week with no promise somebody would show.ServicesAuto windshield repair