Safelite AutoGlass

This morning a tech came out to replace my windshield. An hour later the windshield was removed, my dashboard was in pieces, and my door sealing was hanging loose so the door wouldn't shut. The tech told me he was sorry, but there was rust under the sealing that he couldn't see before he removed it, even though it was clearly visible above the sealing line. Nothing he could do. Sorry. Then he poured a dozen random screws into my hand, gave me my radio antena and left. It's about to rain, I'm at work, and I have two children to pick up after work. The truck is not driveable. Customer service, said, sorry, tough luck. My advice, go anywere but Safelite. Have your drunk uncle do it with duct tape and a butter knife before you call them.

If I could do 0 stars I would. They broke the clips on the trim around my windshield and instead of replacing them glued the pieces down so if any cosmetic work ever needs done again they will break and need replaced. They also dropped something in the dash and it is now stuck in the fan motor. So no heat. In December. Totally unprofessional. The manager has yet to even respond to me after two weeks. Besides this review I will also report to Better Business Bureau. EXTREMELY DISSATISFIED

Had them replace my windshield because it was cracked. A few weeks later took my truck to a car wash and it leaked inside my truck. Called to have them check it out. Service technician said I had a bad weld in my truck that is what it leaked. Never had the problem before the replacement. Took to the local body shop he found out they unhooked my drain tube for my moon roof. Sent paperwork to the store STILL waiting to hear from them. WOULD NEVER take anything back to this store!!!ServicesAuto windshield replacement

TL,DR: Wish I could give 0 stars. Go anywhere else. There were issues from the very beginning: first their site gave an incorrect quote of $550, then someone from the shop called with a verbal quote of $2300. I rescheduled to a few days later so I could get insurance involved. The day of the appointment I took time off of work to go in, and on the way the technician called saying he didn't have the materials to do the calibration for the repair and the best he could do was get me in 2 days later. Again, I rescheduled. The next day, I got an automatic email that I was all set, and that ~$650 would be due on arrival (my deductible is $500). I went to the appointment details and either a) someone manually added back on new windshield wipers and "rain defense" or b) the system added them back on automatically. I had previously removed both of these manually when I had the quote generated, and I had to remove them again. That night, I get a call from someone at the shop begging me to bring the car in sooner than my scheduled appointment at 2 pm because calibration with the crash detection cameras can take a couple of hours and they can't guarantee it'd be ready by the time the shop closes. I asked if 10 am was ok, and he said they still might not guarantee it'd be ready. So I reluctantly agree and say I'd drop it off at open at 8 am and plan to take the entire day off work, which is what I do. The day of the appointment I drop it off, 2 pm rolls around and I still haven't heard that it's done, so I call the shop. The technician answers and says that he hasn't even started on it. Not sure what the point was for dropping it off at 8 am if they didn't even start until 2 pm, which was my original appointment time. The day after the new windshield was installed, I was driving to work in the dark before sunrise while it was raining. I could hardly see out of it - it looked like there was an oil film that wasn't cleaned on the inside and outside of the windshield that made it incredibly foggy. I called the shop again and they claimed they cleaned it twice, and that I could bring it in and they would fix it. I decided not to because at this point I couldn't trust that they wouldn't mess it up. I ended up cleaning it by hand.

I got my windshield fixed a few weeks ago and a week after I came in. the molding around my windshield started to peal apart. I made a new appointment expecting everything would be taken care of. I was fed a bunch of BS, when the manager told me the damage was due to weather. No! My molding just doesn't happen to start peeling apart a week after I get my windshield fixed. Additionally I watched your technician take the molding off. Instead of taking it off the correct way he slide the molding and damaged it. Own up to your mistakes and don't try and take advantage of people! I would not recommend going to this place.

On our way to a family gathering a rock hit our windshield. We looked to see where we could stop along our route to have it repaired Pleasantly surprised, we were able to book an appt same day in Ames, IA (on a Saturday). Unfortunately, when we arrived (early) there was no one at the location. We waited several minutes past our appt time even, no one showed up and we weren’t able to get through to a real person when trying to call customer service. No signs or other indication they should not have been open for some reason. Extremely disappointed we were not only late for our event, but also without even having our windshield fixed.