Safelite AutoGlass

They were eager to get the windshield repaired quickly. Friendly customer service setting up the appointment. Their technician, Willie, was very helpful arranging a time that worked for me and was very prompt. He was friendly, professional and efficient. Thanks for the service!

I scheduled my appointment 3 days in advance for 8-12 on a Saturday. The tech called at 1030 to say it would be close to 12 or 1230 ‘because he had trouble with one of his installs’. At 1240 I called to see what was going on. Again with the difficulty. I told him I picked 8-12 for a reason. He showed up at 145. Was finished at 3pm or so. My husband and I were sitting right there and he left with out so much as a hello or a thank you. The install itself was good. Just rudeness on the technicians part.

The Technician was friendly, & professional. He kept me informed of the progress, & a couple small issues that were beyond his control. He resolved those issues to my satisfaction, & then some. I definitely recommend taking your glass needs to the Fort Dodge Safelite.

Called the local Safelite store this morning, they said they would be here in 30 minutes. They never showed, never called, and they do not answer their business telephones. Unreliable. I can't use them for my fleet support if they won't run their business properly.

Never ever in my entire life have I been more mad, every single customer support number fails to work, “no agents available “ but only half of a single ring? Makes zero sense. This company is based ENTIRELY off communication, this isint just for fort dodge, THE ENTIRE satellite auto glass company has failed if this is their new norm. Not being able to talk to a real person really really set me off and now I’m NOT willing to work with satellite unless they choose to contact me. Absolutely ridiculous. Any questions you have you better ask after you already paid for your service, that’s just pitiful.

Safelite in fort dodge is NOT open on Saturday as their website says, and their customer service says. However, the guys that came out to put in my windshield were professional and courteous. Be sure that you give them your vin number to ensure correct glass is brought! Great service tho, i would recommend it!