Safelite AutoGlass

Took my vehicle in for a patch/repair job and the technician ended up creating a larger crack and now my whole windshield needs to be replaced. In fairness, one of the techs did say that 1 in 100 repairs ends up with it becoming worse off (I didn’t sign a waiver or anything which was odd). I didn’t get an apology about what happened or anything, definitely taking my business elsewhere. They did however squeeze me in an hour before they closed which was very kind of them, but it was pretty sketchy they said that before they began the procedure.

I scheduled a mobile appointment to get my rear windshield replaced between 8am-12pm, and the technician arrived at 11:30 for an estimated 1.5-hour job. The technician ended up not being able to put the new windshield on by himself and Safelite did not have any other technicians to send out to help, so I had to follow the technician, with my windshield wrapped in plastic, for a 40-minute drive down to the shop. I got home from the shop around 4pm and saw that there was a bunch of glass left in my trunk. The next business day, I called customer service and was told I'd be contacted by the manager of the shop. That was over a week ago and I have not been contacted. The technician himself was communicative, but this Safelite location is terribly run.

They couldn’t repair windshield a chip to satisfaction: the chip after looks near identical to before. Nice guys at the shop, they say the chip won’t spread anymore, but I will be taking the car to another glass repair shop to correct and try to minimize the spiderwebbing from the nickel sized chip. Safelite no longer has the ability to call an agent or location to discuss repair, just a recorded message, so I won’t be getting any discount/price reduction on the $138 repair. Although when I called the safelite phone number they give you a $25 off promo code.. too bad I didn’t call the number before, only called after to try see if I could get a discount on the not so great repair. First time using safelite. Will use again if I ever need a full windshield replacement but will try somewhere else for chip repair.

I can only rate the customer service aspect as I havent been able to actually get my windshield cracks repaired. The website, Google maps, and their own door state they are open Sunday 9 to 1. They are closed. Their phone number (the local number on their door) only goes to corporate, and the phone system will only allow an automated menu and then hangs up. Even with the 24 hour support line, it has the robot direct you to the website and then hangs up. Even if you choose representative the whole way it directs you to use the website and hangs up (the same site that says this location is open now). I understand with covid hours may change but at least some of their hours should be updated in one of these places, or a sign on the door, or actual support to find out when to return. Very disappointed in their service and customer support, I'm concerned what service you would receive if you actually had an issue with the repair and needed help.

Great quick service! I dropped my car off the night before and they were done by noon when my original appointment time was at 1pm. Due to the impact of my window being shattered there was glass on every service and crevice of the car. The techs took the time to clean every piece and even left my belongings nicely folded. A nice touch after dealing with crappy incident of a car break in.

Great experience! Noel did a fantastic job and was very knowledgeable and professional. I was impressed with all the email reminders and details leading up to my appt too. Even though I had a large window (12-5p), they reached out with a smaller 1 hr window the day before and on the day of, my tech let me know when he was en route. Now I have a peace of mind for my windshield and will absolutely call these guys again if I need anything repaired. Thank you!!