Safelite AutoGlass

My dad had Safelite replace the rear window in his pickup truck. Installation seemed to go as expected. A month after the window was installed, he got home from work, closed his front door and the window behind the driver's side back seat busted from the inside out. My dad retuned to safelight the next morning and told them what happened. The guy pretty much dismissed him as soon as my dad got there by saying it wouldn't be covered under warranty without even seeing it. My dad said, you're not even going to go outside and look at it?! The guy humored him by going out there and as they walked up to the truck, he said, this isn't installation error or a defect, it looks like that was hit. It wasn’t hit. There was no one and. I thing in the back seat. The guy proceeds to walk up to the passenger side of the truck and slapped the window pretty hard and says, see, if it a defect or installed improperly, that would have broken the glass! My husband and I own a small business in the auto industry and we would never act like that! My dad ended up having to go through his insurance again and have it replaced at another business. Even if they weren't going to warranty the window, the behavior of this less than professional employee was uncalled for. If you expect any type of customer service, or even integrity, go somewhere else as you won't find that here!NegativeProfessionalismServicesAuto rear window replacement

I had my windshield replaced at this location in October, and it cracked again in December. Customer service stated it would be covered by warranty. Both my husband and and myself inspected the crack in the windshield and observed no point of impact. Upon bringing it to Safelite in Crest Hill, the technicians called and reported finding a point of impact. I asked for a picture to be sent and they sent one that showed a mark that had not been there prior to dropoff. Unfortunately we had not taken any pictures before bringing it in, as we trusted the company after a good experience with customer service (naive, I know). Sadly, I have no proof and had to pay out of pocket. I will not be making that mistake again and will not be using Safelite for any future services.

My overall experience was not very good. It started on the website, where the local office number isn't posted. I clicked the box to receive a text with a link where I can upload a pic of damage since I wasn't sure if it needed to be replaced or repaired. Never got a link. Drove 40 minutes to the location for my appointment to be told it beeds to be replaced and they can't do it that day. Mary was very nice, I would like to be clear on that. I was highly annoyed and she handled me like a champ. After I regained my composure, I scheduled a date for them to come out between 8-12. (I also picked up a card with their number). I called the next day asking if I could get EOM glass and she said, "yes, it will be extra and we even had it in the warehouse." I was told I would get a call back to let me know the price. No call came and instead I got a text saying my appointment changed to 12-5, I didn'treally mind since I was going to be home anyways. I called twice the following day, nobody answered, and never heard a thing. Today is the day of my appointment and when I called I was told my appointment was cancelled and we don't know why. 🤦‍♀️ So we called other places, found that this all happened for a reason. The dealer will do it for about half the price of the substandard glass I was originally quoted🤣🤣

My technician Phillip gave me a call in the beginning of his shift to let me know around what time he would show up. He showed up promptly gave me the rundown on how the procedure works and how long it would take. When the procedure was finished, he cleaned up his mess both interior of the car and exterior. He showed great customer service when I had questions of concern and also solution to those questions. He was very friendly and confident, and worked hard to finish the Task. If he’s not already a supervisor or manager, he needs to be. thanks, Philip for your superior service!

I accidentally broke the rear window on my 2017 Jeep Wrangler.. I have glass protection through my insurance company and they hooked me up with Safelite who I have used before to replace my windshield.. Twice.. I would not even think of going anywhere else other than Safelite.. They gave me a choice of bringing my vehicle in or having a technician come right to my house and fix it.. Naturally that is what I chose.. They gave me a window of when to expect a technician.. He arrived and actually finish the work within that window.. They send me a picture of exactly who I would be dealing with.. The technician was driving a safe flight vehicle.. He was dressed in a safelight uniform and introduced himself upon arrival.. He was very friendly and personable.. It was an absolutely overall amazing experience.. Like I said in a similar situation where I needed some glass replaced I would not even consider anybody else.. If you've never used Safelite I think you should,, you will not be disappointed.. 😎

Never again going to use this location, definitely taking my business somewhere else, sent two cars for glass replacement first car came back with a torn windshield washer line which runs under the hood and deep scratches on the hood with debris all over the dashboard from removing old glass and sealant, foot prints all over the driver and passenger side door steps. Thought it’s a mistake and I cleaned the interior and working on getting the touch up marker to the hood. Sent my second car following week when I went to pick it up found same debris and foot prints all over the car, plus a dent on rear driver side door with red paint on it from car parked next to it. Someone slammed the door into my car. This time I requested manager and he was in a total denial like he doesn’t belong to this shop. Never even apologized to unsatisfied customer. You don’t deserve your position if you don’t make sure that your technicians treat each car like their own car and carefully inspect each one before hand it to the customer. Customer satisfaction gets 0 Job finish and cleanliness 0 Recommend this store to friends 0 Return to this location 0