Safelite AutoGlass

Excellent service, tech arrived to my home close to 9:00 am and said the installation would take about an hour, he was done in about 45 mins. I waited about three days and ran my vehicle through the car was to check for leaks and their were no issues. Glass looks great! This second windshield that I have replaced with Safelite, Years ago I had a windshield replaced in a 2002 BMW, installation and service was fine, but it was the wrong windshield, the rain sensor would never work; they did offer to replace it and told me to bring it to their service center, but I never did.

Recently had my windshield replaced. Now my rain sensing wipers don’t work. This has nothing to do with the one star review. My presumption is that they will fix that and that people make mistakes and that’s fine. The reason they’re getting a bad review is because there’s literally no way to call them and get a human on the phone. Not at the location I went to in Berwyn. And not anyone through corporate. They literally won’t talk to you. So I can’t ask any questions about This issue. I presumably have to drive 25 minutes to do that. Should be criminal for a corporation to not have to answer a phone. Not everyone loves chat bots or has access to the necessary technology to schedule everything and find their answers online. You guys are disaster. And I hope, the CEO craps his or her pants on national TV.

I got a rock chip fix on my 2015 BMW 740Li Xdrive windshield last year the salesman stated that if spreaded it would be replace it for free ,the chip started to spread I called them the let them know of the problem they first tried to submit a claim under my insurance but after me letting them know the salesman said would be free they directed me to Corporate where they tried to manipulate the situation so I filed a complaint with the Better Business Bureau I received a email from Sophie Swan stating the will give me a courtesy with a aftermarket windshield. To make a long story short a aftermarket windshield will not work on my BMW but they don't want to give me a original windshield Fast forward today they have my number blocked so I can'tspeak to anyone..DO NOT DO BUSINESS WITH SAFELITE THEY ARE LIARS AND DO NOT WANT TO HONOR WHAT THEY SAY!!!

They ordered the wrong windshield at first, but with all the features and different variations of windshields for my particular vehicle PLUS the fact that they were working with my insurance company and getting all of the information from them without inspecting the vehicle themselves —I understand how that could happen. Once they got the correct windshield, the process was seamless. Their entire staff was great. Lisa was EXTREMELY great during the entire process! I sat in their waiting area with my son while they worked on my car and I couldn’t help but notice how professional, caring, attentive and knowledgeable she was with the in-person customers and the people she was on the phone with. Phenomenal customer service to say the least.

Safelite broke the LTE antenna on my Model S during a windshield replacement and instead of taking responsibility for it and covering the cost of replacement, they refused. There is a history of Safelite causing damage to LTE antennas on Tesla vehicles, yet they refuse to take responsibility for sloppy work. I’d think twice about coming to this shop. The customer comes last, they lack common sense, and claim there is a guarantee for their workmanship, but very clearly there isn’t. You’d think as the evidence stacks up against them in discussion forums about Tesla antennas breaking when Safelite replaces these windshields, they would own up to it. But no, they don’t. Even Tesla Service (which is excellent by the way), had my car for three days to complete the repair and said that Safelite damaged the antenna, even sharing a diagram of exactly where the damage was located. It’s so overwhelmingly obvious at this point, but they don’t care. They will just wreck your car.

I was originally scheduled for the Oak Lawn location, but due to the long scheduling times, I chose this location. What can I can say about Lisa! She really went the extra mile to make sure I had the correct windshield for my 2022 Chevy Traverse as the original windshield that was scheduled, would not have been the right one along with needing to be OEM and recalibrated. Jorge and the technician, Jose took my vehicle in not even 10 minutes after me arriving and took the time to make sure everything was done right. Thank you.ServicesAuto windshield repair