Safelite AutoGlass

We scheduled my Son's Van to have windshield replaced. Got multiple messages confirming the appointment. Arrived at the designated time. Nobody upfront had to go into the back to get someone. They said appointment was for the 24th. I said it's today & showed them the confirmation. Gave them the phone number & they found it. He goes & checks & windshield wasn't there. He said it was in transit would the 27th work. Please keep in mind they confirmed the appointment that morning with a text! I just walked out. I'd not recommend such a poorly run operation. They wasted our time. Now going to find somewhere else to get it repaired. This was a huge inconvenience for our family coordinating dropping off & a ride. Not even an apology.

Recently I used Safelite Auto Glass to replace and install a windshield for my car. Getting a fair quote and scheduling an appointment was so easy online. The Safelite Technician came to our house and installed the windshield professionally. He did an excellent job. Very satisfied with the service. I strongly recommend Safelite Auto Glass.

I've used Safelite for years to replace windshields on semi trucks (different location). This time I needed the wife's Volvo windshield replaced and recalibrated for its self-driving features. Quick, easy process. Tested everything after and it works perfectly. Car was returned clean and spotless. Highly recommend!

The process of getting my windshield replaced was very simple and minimal effort was required. I was offered to have someone come to my office to replace the windshield but there was rain in the forecast so I decided to bring the car in to the shop in Elgin, which was only about five minutes from my office. Everyone was nice to work with and they gave me an estimate of how long the process would take. I dropped the car off and in about 2 hours got a call saying it was finished. All was good and 3 weeks later no issues. They also worked with my insurance so I didn't have to spend a lot of time getting things set up. If needed I would definitely come back to the Safelite repair center in Elgin, IL.

Quick and easy, friendly tech, communicated well ahead of time. Bumped my appointment up when there was a cancellation. Convenient payment on my phone and was able to save significantly with a promo code. Not something I want to do again, but since I had to do it, the experience was just fine. Got warranty too.

Excellent Service by Marco and the Safelite team. I had an issue with my insurance during my window replacement service and Marco and his team did a great job clearing up the issue. The service was super quick and efficient even though it was 30 degrees outside! Highly recommend for any auto window replacement.