Safelite AutoGlass

Excellent service when my windshield cracked and needed replacement. I walked in and was seen promptly and scheduled my replacement with their mobile service. The tech showed up on time and explained everything thoroughly. About 6 weeks later I had an issue out on the interstate during high winds where a portion of the exterior trim or seal came loose. When I got back to town I went straight to the shop and the tech there took my car back immediately and fixed it. He was very nice and courteous and didn’t make me feel like I was an imposition at the very end of the day. I’m super impressed all around with this company!

The installer was kind and professional. I have no issue with the install or this location. I have an issue with the product. I replaced the windshield 4 months ago, and was doing well until two days ago. The first rock that bounced off the windshield left a large chip, and then a few minutes later an eight inch crack. The old windshield probably averaged one rock a month and it took six years to crack it. It seems that the durability is simply not there. I contacted customer service and was pleasantly told I am on my own. I think I should have had the dealer replace it. I would love to give them a higher rating, but I can't on a windshield that only lasted 4 months and got destroyed on the first rock.

I have had a horrible experience with SafeLite and their promise to fix my issue with my windshield. They cancelled on me four separate times as the first two glass windshields had a crack. The third was fine, but calibration part was broken. Now the fourth time I was scheduled they called me to cancel since their factory made glass had a crack in it as well. I do not get off in enough time to make their latest appointment, and there has been little compensation for the large amount of time I have lost due to their ineffectiveness. I 10/10 do NOT recommend.

Brandon needs to explain to people that he has a 15 minute cancellation policy and not arbitrarily cancel appointments when someone arrives at 8:20 for an 8 AM appointment. When the original appointment was made, I was told “we open at 8 AM and make sure you drop the car off before 10 AM”. Beware that they have two different types of appointments! When my appointment was rescheduled, it was changed from a “drop and go” appointment time to an “in shop” appointment without my knowledge. One type of appointment gives you until 10 AM to drop it off and the other gets you canceled if you’re 15 minutes late. Like Brandon‘s cancellation policy, the two types of appointments were never disclosed, nor explained to me. After taking a half day off of work for this appointment and being refused service, I was not offered to to be worked in, rescheduled, or to drop off the vehicle to be fixed the next day. Zero options were presented for an overall zero customer service experience. Do yourself a favor and find any other glass shop in Indianapolis.

Awful. Scheduled through our insurance app. Got a text that we needed to drop off at 930, leave key in drop off, and then pick up at 5:00. We never received a call from anyone. We got there, and the parking lot is incredibly tiny and took some time to get in an open parking spot because they were too busy. Once I parked, there was no directions (as the text said) to place key in drop box. So we go inside and wait behind another couple who had been waiting for someone to show up up from at the desk. Once it gets to us it is 9:45. The guy tells us he cannot take us today and that we would have to reschedule. Said ideally we should have been there at 8:00. How were we to know any of this!? No one called and we did our best to follow their directions. Two cars - my husband and I- traveled 30 minutes to get there. We absolutely would not reschedule with this place to go through that again. How incredibly unprofessional to run a business this way. Not correct communication in the text message. And if it was a drop off with a full parking lot, no way would he have gotten my van in before 945. Especially since there was no parking spaces and they were full in the tiny shop. Rude. Just lost my the chance of my business and will for sure pass this along to others. But, with that lack of kindness, I’m so glad we avoided this place to work on my van!

Customer service wish I could do no star, as they had no customer service. I needed windshield replaced and set up appointment to have it down while home on vacation this last week. I know they could not do Thursday, Thanksgiving. First appointment was 11/23 but it was light rain, so Kevin said they would call and reschedule I told him it needed done that week as I was on vacation. No call but got test new apt 11/27 from noon to 5pm. They called around 10:30 and said windshield was cracked and would have to reschedule. No call again, just text with new appointment 11/29 from 8am-noon. No show no call so I called office around 1PM they said they tried calling tech but no answer and would send him note to call me. No call again, so called back around 2:30pm, they said he did not answer their call so they would have supervisor or tech call me. Again no call, not from either one of them. Then this morning no call not text but on website they have a new appointment for 12/3 when I am back at work and car will not be here. Even though I had told them the time frame when I first set up appointment and told Kevin the first Saturday when it was too wet.