Safelite AutoGlass

Got a new windshield installed on my car by this location and Jaylen forgot to replace the nut holding the wiper arm to the motor. Not knowing this I turned the wipers on and they got all tangled and it stripped the post on the motor. Brought it to the location (because there is no way to call them and talk to a human, they actually have a system that hangs up on you if you refuse the automated system) and the guy there was shocked, very friendly and after trying to fix it with what he had, said he'd have his manager order a new wiper motor and arm to replace the damaged stuff. A 2-3 weeks go by and someone calls me to say the parts should be in the following week. It's been two weeks now and still no call about scheduling the repair. The folks are all real nice, but no one seems to know what is going on and my car is still broken. I'm about to file a claim in smalls claims court to resolve this if it's not fixed this week.

Very disappointed in the customer service I received at this location. I was misinformed about what was needed for my warranty service which resulted in my having to bring my car in twice when it should have been taken care of the first time I was in. There was also a miscommunication about how long the service would take the 2nd time I came in so I had to pay out of pocket for transportation to work. I was not able to reach anyone at the local location to talk about my concerns, I was told by the Customer Care Team that the manager would contact me right away, but I have not received any contact in more than 48 hours.ServicesService not listedPrice assessmentNot sure

While scheduling was quick and easy with insurance, this was a horrible company to choose for windshield replacement. I got my windshield replaced 4/29 after hail damage from a bad storm so there were two large cracks across my windshield. First, I found out that now my rain sensors and windshield wipers no longer work following the replacement unless I click them on and off each individual time my windshield needs to be cleared which is annoying particularly during spring storms… there’s no more timed/automatic wipes. Secondly, I don’t think it was sealed correctly. There is wind and water that now come through my windshield which could definitely cause bigger problems down the road. At this point having a cracked windshield would be better because at least it still did its job. I followed all the instructions, still haven’t gone through a car wash, didn’t even drive my car for a full 24 hours following the replacement just to make sure nothing would get messed up in the process, and I’ve reached out to customer service with no response back. It’s just incredibly frustrating and if you read this, you’re better off going to a different local shop to have your windshield replaced. **EDIT as of 11/23/24** Windshield wipers are STILL inoperable even after they “fixed” it again… if you have automatic wiper sensors DO NOT go here… started with two stars had to knock it down to one because this is actually insane. I’m going to bite the bullet and just take my car in to another shop to have them correctly fix it and pay for it myself because I refuse to waste more time with Safelite.

DO NOT TAKE YOUR CAR HERE. The pictures speak for themselves. It took 4 panes of glass to get an acceptable piece. Every piece of glass had horrible distortions in it. I've been extremely patient through the process of getting a decent piece of glass. I understand that they are at the mercy of their glass supplier. However, on the 4th replacement, the tech was visibly agitated about having to replace the glass again. The 4th replacement took only 21 minutes from pulling the car into the shop to pulling the car out of the shop. This is not enough time to do a quality job regardless of experience. On this 4th replacement, the tech used a metal scraper when removing the old window seal. He destroyed the paint around the window with the scraper. He even used the scraper on the 3rd brake light damaging it as well. Window sealant is also all over the backside of the headliner. When I confronted the tech, he denied even the possibility that it could have been him. I involved the manager, but she only accused me of trying to get a free paint job (this was never even suggested by me; I was only pointing out the damage done by her tech). When I complained to their corporate office, the shop in Manhattan claimed it was pre-existing damage. Pre-existing damage doesn't leave fresh paint shavings and raised paint around the scratches around the new window. Protect your vehicle. Don't go here. *Update 4/29/2025 - it has been 2 weeks since it was "forwarded to the field team." No one has contacted me.

When I saw my car for the first time after getting the new windshield replaced, I immediately noticed it looked different. I found the guy who worked on my car and asked him if he put the wrong size windshield on, he said no. I told him it looks different. Then I figured it out. The pieces that was on each side, thin strips was missing. The guy told me that’s how my car looked when I brought it in. I told him it did not look like that. He argued with me some more and lied to me each time. I went home and had some male friends look at it and they agreed that those thin strips are missing. Why did the SafeLite guy lie to me? So I took my car back in for a warranty appointment and this time I took a male friend with me. There was a different person there this time, the manager and she said the guy had to remove those strips in order to get the damaged windshield off and since they were 15 years old, they came off in pieces. My male friend agreed with her. I pointed out to her that the guy could have told me the truth instead of lying to me. I don’t understand why he felt he needed to lie to me, a female and a senior citizen. Him taking advantage of an old woman. It makes me wonder if those pieces came off in one piece and he sold them and that’s why he lied.Price assessmentReasonable price

I have been trying to contact the Manhattan office since March! I can never get through to talk to a human. I had my windshield replaced last year and it leaks horribly. Water runs down on the inside of the windshield into my van! Why the hell isn’t a human able to answer a phone! Thank you for a response. But I don't need a no-cost follow up, I need the leak fixed and that requires talking to a human, not some BOT. Seriously, this is the worst customer service I've ever encountered. You have beaten Cox Communications for being the most anti-customer business I've ever dealt with, and that says a lot!