Safelite AutoGlass

What should have been a 2hr install has turned into a 7day install, due to the fact of the windshield sitting way too low, so low that I can barely read the VIN on the front of the dash and the upper seal isn’t sitting right either. The caulk adhesive has to sit and harden before they can remove and install a new windshield. I am beside myself that Safelite would send someone out that obviously has no business performing Windshield installations. This is completely unacceptable! DO NOT USE, YOU WILL REGRET!!!!!!

We had two vehicles set to be fixed this morning. We had talked with insurance who was tied into Safelite. We were given a price and said “notes were in the system for a total of $302.46 for one replacement. Upon getting there they claimed not to have any notes and we had to fight with them over this cost, which we ended up paying almost $350 with them taking off services to even get to that cost. The other vehicle we had quoted at $425 but had “ calibration to be quoted after we get there” this DOUBLED the cost of the replacement. You can also NOT get holding an actual person by calling as their system refuses to let that happen. Getting us to today which has been a waste of our time. Very unprofessional and would highly recommend using ANY OTHER windshield replacement place besides here.

DO NOT USE!!!! If I could leave no stars I would. We scheduled to have a technician come to our home to install a new windshield on our son’s car. Tech didn’t complete the job and stated that she didn’t have a rivet gun because she had let another tech borrow it. She went on to tell me she left the parts that need to be reattached in the car and was going to have the shop contact me to have someone else come out to complete it today. She also told me if I don’t hear from them to call her and she’ll try again, then she left at 12:45pm. I waited until 4pm and tried to call the technician……… no answer so I started to call the safelite numbers to figure out what’s going on. Got a hold of customer care only to find out no call was ever placed to the shop and that someone would contact me shortly from the shop. While on the phone I got the below text message from the technician WTH!!!! Again I waited, it’s now 4:50pm still no call and the shop closes at 5pm. So I get a hold of customer care again. I got placed on hold and then transferred to another customer care representative who then was able to get me in contact with the shop. The lady on the phone apologized and stated she “supposed”she could get someone out to complete the install on Monday morning and that there is a note in the system from my previous call for the district manager to contact me. It is Friday so you “suppose” you can get someone out on Monday? So the car is just going to sit incomplete for 2 days. There is sealant coming through on the interior and on the paint on the outside of the car, not to mention that there are literally car parts sitting on the interior of the car and you “suppose” you could do it first thing Monday morning? What kind of backwards place is this? The lady said she might be able to have someone come out tomorrow which is Saturday morning and that she or the district manager would call me back shortly. I asked the lady to have the district manager contact me because at this point a manager should be involved. It is now 6:45pm and I haven’t heard back from anyone. Then to add more salt on the wound I looked at our receipt ……… we were quoted $321.53 well apparently it’s $584.80 🤬. Oh did I mention the little shards of glass that are all over the dash, floor boards and front seats of the car too (photos below)? This is a nightmare and it’s still not resolved so save yourself the headache and go somewhere else. Sincerely one pissed off customer!

Waited a week and a half to get an appointment, took off work early to make it, then they told me they couldn't do the job because they don't carry the clips they need. They didn't ask if I wanted them to order them or anything, they told me I could go pick them up if I wanted my windshield replaced. So, whatever, already frustrated from them not being able to do the job. They left my windows open and didn't put my seat back where it was. I would never come back to this location again, even knowing the clip thing ahead of time. They don't care about your vehicle.

The front desk lady was beautiful amazing professional and very informative about the services she explained everything to me before the service. Jeremy was my tech, he was very professional and friendly and kept me posted every step of the installation of my windshield. The other techs were very helpful and informative, they explained to me all about my sunroof and a leak that I have. I give them all a 10 and more if I could they made my experience wonderful. I recommend them to everyone and would never go anywhere else.ServicesAuto windshield replacement

We had a small crack in the bottom of our windshield already, an while on vacation we went through a car wash that made it spider up into our view. My husband scheduled a time online for me to take it in and have it replaced. They people were super nice and helpful. The lady at the counter told me I could wait there or there was Panera about a 10 minute walk if I wanted to get something to eat. I chose to grab food and wait. They called me about an hour later and told me my car was ready. I would definitely give them 10 ⭐️ if I could.