Safelite AutoGlass

Let me preface this by stating that the service technician was great. That was the only positive part of my experience. Safelite was the only glass repair service offered by my insurance. I was lied to by the woman at the desk multiple times. I dropped my car off at 8:30am for a windshield replacement and was told it oily be done early. I tried calling for an hour, but your customer service is dismal. I can’t call the local branch. Instead, I was routed to a call center that never answered. My husband and I both tried calling in and sat on hold. We wasted an hour. When I arrived at 3:30, my car hadn’t been touched. My husband had to leave work early to help get our kids to all the activities because my car wasn’t ready until after 5. Additionally, the woman said she would waive the wiper blade fee for my inconvenience… Only she didn’t. And the serviceman had to remove it after I pointed it out.

Had appointment set they came out and said your vehicle is getting direct sunlight the chip repair would probably crack so I tried to reschedule with tech he couldn't reschedule appointment and manager was out for the so I rescheduled with my insurance company. Time was set between 8am to noon so I get a text from the tech be your way between 9am to 930 am. So I wait nothing no call no text so I send a follow up text are you still planning on the repair nothing no reply try to call the shop nothing now pass the appointment time and still nothing from the tech or shop. What a waste of time

I recently had my windshield replaced by Safelite. My service tech Kenneth did an outstanding job on the replacement job. He called ahead of time to let me know when he would arrived. He arrived on time and was very polite and professional. He did an outstanding job and was very diligent in his duties. He communicated the information and instructions to me and explained what I needed to do to ensure complete satisfaction with the new windshield. Very happy and appreciative for his assistance in this matter. Great job.

David was amazing! super professional and was able to still get me in the same day despite being down a man and having lots of others to take care of! he got me in as quickly as he could and the work he did looks fantastic i am throughly impressed! also if you have a honda david says he’s the honda man lol! i was recommended here by my wife they did her jeep windshield when it cracked came to the house and everything! i would definitely recommend anyone to come here if they need auto glass services!

Gave one star because the tech who actually worked on my car (who was from the Manhattan location not the Topeka one) did a good job. Otherwise this would have been a zero. It was my second horrible experience with this shop. Both times only went there because that was the “preferred shop” for my insurance carrier. Had an appointment FIRST thing in the AM after open and I took the car to them. Not mobile service. It didn’t get touched until after closing hour the day of my appointment. Had to actually go back next day to get it. No one called to say we’re running late, why, or anything. Discovered all this by just showing back up at shop 10 minutes before close after two failed attempts to contact shop directly in the late afternoon that instead took me to national appointment center that couldn’t tell me anything. I strongly suggest you find another local place like Binswinger Glass or similar for work. Don’t waste your time with these guys.

The staff at the Topeka Safelite are very knowledgeable and friendly. I set my appointment online... someone from Safelite contacted me within 24hrs. They helped me determine if I needed repair or replacement and even set up a 3 way call with my insurance to get approval. When my original replacement windshield came to the shop with a small chip they called me right away so they could re-schedule... rather than wait for me to come to my original appointment and tell me then.