Safelite AutoGlass

Josh is AMAZING! I had an appointment for a windshield replacement at the St Albans Vermont location. I live a ways away & got behind a really slow tractor that put me a solid 10 minutes behind. Josh was very polite & still took my appointment even though he had a packed schedule. He let me know he would have to split the service time on my car to accommodate another customer's appointment. I waited in the waiting room and witnessed unforseen issues come about with the other customer's vehicle. His time pressure was now compounded and he was needing to deal with finding & ordering parts online & making phone calls for furthering appointments for the other customer. Josh maintained a cool composure through it all & did not have even a tiny hint of a bad attitude. He was calm, polite, professional, & communicated thoroughly. I offered to buy him lunch, but sadly, he respectfully & kindly said he wouldn't have time for lunch. He deserves a raise and is an A+++ guy in my book!PositiveProfessionalismServicesAuto windshield replacement

Scheduling was very messy; because of weather and miscommunications with the installer when we finally had the appt, service couldn't be completed which was inconvenient because I had to rearrange my work schedule. We ended up having to go to the location instead of the preferred mobile option. Sam was efficient and completed the service as promised.

I am just going to say this, Josh is very polite, gives you all the details about your repair, and seems to be very efficient. The appointment was double booked by Safelite, but he said he could do both. I only had a chip in the windshield and I had to look pretty hard to find it when he had finished filling it. Done in like 20-25 minutes! The car was vacuumed and the windows were all clean. I hope Safelite gives this guy a raise, he is a great employee!

St A Safelite was great to work with. Sean was very helpful. Professional and Courteous. Took the time to explain findings of damage to original glass and was very efficient with time. Shop was clean and comfortable as I chose to go there for appt.

I have used this location in the past and they were great. However, they did not list a local phone number anymore. When you call their national number you get some awful computer bot. Not only did it refuse to connect me with a real person, it said goodbye and hung up on me. Never again will I give this greedy corporation my business, who won't even hire a real human to answer the phone. Novus got my business. They are awesome, answer the phone, and are LOCALLY owned.NegativeResponsiveness

Really great work on replacing my windshield. So easy to drop off my ride before work and pick it up after. I really appreciate the little things like replacing the inspection sticker and even the velcro tabs for my EZ Pass. Thanks for the great work and service.