Safelite AutoGlass

This was our second visit to Safelite for a window replacement. The first time was for rock damage to a windshield on our months old new car. This time it was because some clowny kids decided to smash the rear passenger side window in my truck. Our customer service was great both times. On the first visit they were able to get the OEM windshield approved by insurance since the vehicle was “new”. This second visit they made sure they had the correct replacement window and the installation was completed quickly. I received text message status which helped us plan for picking up the vehicle. They did a great job.

Excellent customer service from the moment I arrived. Sheila was patient, friendly and worked with me to find a convenient appointment time. The GM Charlie assessed the damage right away and was very helpful when I left my vehicle for next day repair. The communication was great and excellent work from the technician Rick White. I would highly recommend this group of professionals.PositivePunctuality, Quality, ProfessionalismServicesAuto windshield replacement

I was initially told my service could last 3 hours but it only took one. I was updated, via text, on each phase of the windshield replacement and calibration. The lobby was clean and had chairs with articulating chair backs, which I greatly appreciated. The lobby also had tables with chairs where you could sit and work or possibly a child could sit and color. Bathroom appeared to be nice and clean as well. Everyone was friendly and it couldn’t have gone better.

After my first appointment was set they rescheduled because they 'couldn't get the glass on the truck'. When I showed up for my rescheduled appointment they still did not have the glass. On my third visit they replaced the back glass, but when I got home I found lots of shattered glass still in my trunk. I also found two 'spare' screws that I can only imagine went to some part of my trim that is no longer attached correctly. I'm also hearing glass move around in my hatchback lid when I open and close it.

12.19.24-UPDATE: Finally, someone was able to diagnosis and fix the problem. It has been over 2 weeks and I have not had any issues. Had it not been for the issues below, I would have given a 5/5. They replaced a cracked windshield in my SUV (Toyota Rav 4, 2023). Since they replaced it a month ago, the dashboard lights up like a Christmas tree whenever he sun hits the windshield. I have taken a picture of the dashboard and showed it to them. They tried to fix it once. I'm not sure what they did, but nothing has changed. Now, they refuse to fix their mistakes and make this right. How about you replace the windshield and do it right this time?! How hard is it to replace a windshield?? You had one job and you failed. The customer service has been horrible every step along the way. They are rude and disrespectful. Stay away from this plaCE

I tried having a window other than a windshield replaced on my car. I set up an appointment. They call me the morning of inform me they haven't gotten the glass yet and they rescheduled my appointment. Nbd things happen. That second appointment gets rescheduled 5 minutes till the end of the no heads up. I call to find out what happened and they don't have the glass still. I complain they promise a credit and reschedule again. They call me in the morning saying they still don't have the glass but they're trying. I call three days later to get an update and am informed they never ordered my glass and my service appointment was cancelled. Absolutely rediculous. And I'm still waiting on my refund.