Safelite AutoGlass

No show. I had an appointment for 12-5 which had been scheduled over a week prior. The technician called me in the morning to say he had too many jobs to do and if any others cancel he may make it between 4 and 6. If none cancel it will be after dark. I asked him to let me know before then so I could plan accordingly. He called at 6:30 and said he will not make it and a Manager would call the next morning to reschedule. Well, morning is over and I haven’t gotten a call. When I reached out to let the technician know he said the manager is busy. I was understanding to the technician as it’s not his fault he was overbooked. All I needed was a call to reschedule.

Had this location replace the windshield on my wife’s vehicle the tech failed to reattach the passenger side wiper to the motor and broke the trim around the rear view mirror. I attempted to get a call from the shop manager three time with no call back. The only call I have received is from the call center threatening collection of not paid in full. What a terrible company Response for owner: I called the customer care a few time with no action besides “ we will send a message for the local shop manager to call you” with no call back. So there is definitely something broken with your companies Customer Service model .NegativeProfessionalism

Do not take your vehicle here. They replaced my windshield last Friday and I was told they would leave my key under the visor since I couldn’t make it there before closing. My car was locked with no keys in it when I got there. I got my spare and came back. I called the next day to let them know that I still needed my original key back. No apology, no nothing. Josh was short and rude as if I had done something wrong. A simple acknowledgement and apology for the inconvenience would have gone a long way. He was also extremely rude when my boyfriend went to pick my key up. Terrible customer service skills and was clearly very poorly trained.

I had my windshield replaced a month ago and after it was replaced I would hear I high pitched buzzing when driving on the interstate. Scheduled an appointment for the buzzing to be fixed. Went to my appointment which was scheduled over a week before I went. They could not identify the issue and said they'll have to replace the molding but didn't have the molding on site and would have to reschedule my appointment, yet might not have another one because of circumstances. They had a week to get the molding before my appointment. There should have been no need to reschedule.NegativeQuality, Professionalism, Value

It's mind blowing to me that business that refuse to let you talk to a real person on the phone are still in business. No one wants to wast 20 mins of there day listening to options they don't need pressing buttons that lead you further away from helo to get hung up on after being told to go to your website. Nope nobody had time for that I'd rather spend my money with a company that values customer service. Just what I did windshield wolrd answered my call first call. Please save your time call else were if your looking to call about a quote, pricing, service or need any help from anything but a robot

Their website chat is the worst! Ends chat if you go to any other screen. Accidentally touch something that brings you out of it. Did this 3 times. Thinking I could back up and go back to the previous screen. Oh and the 3 super quick rings and then the message telling you to go online instead. It's like they know they're not talking to you. Go online!!!! And then I don't exist according to their website so no help. Have to do live chat, which was a lovely terrible experience. Losing connection 3 times and starting over.