Safelite AutoGlass

I had my windshield replaced a month ago and after it was replaced I would hear I high pitched buzzing when driving on the interstate. Scheduled an appointment for the buzzing to be fixed. Went to my appointment which was scheduled over a week before I went. They could not identify the issue and said they'll have to replace the molding but didn't have the molding on site and would have to reschedule my appointment, yet might not have another one because of circumstances. They had a week to get the molding before my appointment. There should have been no need to reschedule.NegativeQuality, Professionalism, Value

Had this location replace the windshield on my wife’s vehicle the tech failed to reattach the passenger side wiper to the motor and broke the trim around the rear view mirror. I attempted to get a call from the shop manager three time with no call back. The only call I have received is from the call center threatening collection of not paid in full. What a terrible company Response for owner: I called the customer care a few time with no action besides “ we will send a message for the local shop manager to call you” with no call back. So there is definitely something broken with your companies Customer Service model .NegativeProfessionalism

Their website chat is the worst! Ends chat if you go to any other screen. Accidentally touch something that brings you out of it. Did this 3 times. Thinking I could back up and go back to the previous screen. Oh and the 3 super quick rings and then the message telling you to go online instead. It's like they know they're not talking to you. Go online!!!! And then I don't exist according to their website so no help. Have to do live chat, which was a lovely terrible experience. Losing connection 3 times and starting over.

Do not take your vehicle here. They replaced my windshield last Friday and I was told they would leave my key under the visor since I couldn’t make it there before closing. My car was locked with no keys in it when I got there. I got my spare and came back. I called the next day to let them know that I still needed my original key back. No apology, no nothing. Josh was short and rude as if I had done something wrong. A simple acknowledgement and apology for the inconvenience would have gone a long way. He was also extremely rude when my boyfriend went to pick my key up. Terrible customer service skills and was clearly very poorly trained.

If you do not have a perfect vehicle do not book with this store they will waste you time, NH store installed a windshield in a old farm truck for me and did a great job I gave the NH store a 5 star review, 6 weeks later I needed another windshield installed on the same vehicle and advised them ahead of time what the vehicle was after waiting for the tech they decided that they could not install a windshield as it could leak. I did tell them I would sign a waiver but the young guy just did not want to do it. Make sure you book out of the Keene NH store good old season techs are hard to come by.

Got a phone call the day before to confirm my appointment. Despite their best efforts I was still late for my own scheduled apointment!! The manager was super nice about it, he still took my car in and got the job done. I got a chip repaired with resin. You can't see the resin at all, the chip seems to be holding up good so far. Cost about ~$160 and took about 45 mins. Tried to show a picture of the chiped windshield with the resin fix so you can see that you cant tell there is resin on my windshield at all. I sat in thier waiting room. Bring your own fluids and snack, they are on skid row in that department. The waiting area was a little rough.... Other than that really good experience! Thank you Safelite people!ServicesAuto windshield repairPrice assessmentReasonable price