Safelite AutoGlass

Came to my work it rained for less than 5 min and rescheduled my appointment so I said I’ll just take it to the location that was 7/8.. they scheduled me for 7/9 at 3pm on professional dr, I get there after taking off work for them to say I don’t have an appointment. I showed them my email confirmation, the apparent manager at the front desk very rude said it would be a while till they could get to me now. There is a reason people make appointments and that’s to allow for optimal use of their time. We own several cars and have a very large presence in the Shreveport bossier community and I’ll be there first to tell people to go elsewhere.

Wednesday March 26, 2025. Service man called to give me his approximate time he should arrive to my location. He arrived at approximately the time he told me. He was friendly and professional. Got busy and within an hour and a half he was finished and gone. Great Service!! Would highly recommend your services!!

Safelite technician sliced my truck's headliner while replacing my windshield at home, but otherwise did a great windshield replacement. Mistakes happen. Warranty replacing my headliner at the on-site Safelite location however was TERRIBLE. We were stranded at the Shreveport-Barksdale Enterprise rental car location while being asked to pay a $300 vehicle rental fee (I'm not paying for anything. Safelite damaged my headliner, Safelite should cover the rental.) It took 30 minutes before someone answered the phone at the Safelite location to find out WTH is going on. Even Safelite corporate office when we called them had trouble getting someone on the phone. The repair was stated to take all day, then only an hour, but wound up taking almost five hours. After they were done, I found windshield bugs across my dashboard, I could still see the suction cups prints on my windshield, and my driver side seatbelt was out of wack. We saw the manager a couple of times when we first arrived, never saw or heard from her again. Great windshield repair, awful warranty repair and customer service. I won't be going back to Safelite. If you care about customer service, think twice before choosing Safelite.

Judd was an incredible service tech. I give him 5 stars because he did an amazing job. I really appreciate the care that he gave to replacing my stickers from my old windshield. He was very professional and neat. Everything was taken care of quickly. High five Safelite

Safelite Shreveport off Professional Dr is a 3 hour windshield replacement wait with a take it or leave it attitude. I have used Safelite Bossier many times with minimal wait times and happy with my replacement. Safelite Shreveport has a “F” in my book for communication and customer service

great and fast service! had to replace the whole windshield on my beetle, so I booked a appointment slot from 10am-12pm. they pulled my car around to the front with the brand new windshield at 12:00pm on the dot!! amazing! glad to be back on the road, thank yall sm!