Safelite AutoGlass

I had to have my windshield replaced due to a major crack across the windshield. I made an appointment online after providing truck and insurance information pertaining to the truck that I have. I did double check with my insurance company, but all I was going to owe was the deductible. I receive a notice from my service representative, Dustin that he was about 30 minutes out for my appointment on the date that was scheduled. He arrived on time and was very meticulous when removing the old windshield and replacing it with the new one. He did an excellent job. Very cordial and very professional. I highly recommend him if you have a choice of installers.

I had a crack on my windshield that was beyond repair. Between my insurance company setting up my appointment, and the IMMEDIATE correspondence of that conveyed to me by text messages courtesy of Safelite, I was "in-the-know" and felt I was in GOOD HANDS! On the date of my service meeting, I opened the door and was not greeted by the office attendant Chad. I didn't even see the smile that the text from Safelite mentioned I was supposed to have. No big deal, I took the initiative and let him know who I was and my business being there. Other customers that were male or perhaps considered unattractive came in and were stared at blankly just the same. I guess I should have worn makeup to be noticed because THOSE women were. Tommy, the gentleman who did the work and replaced my windshield, was VERY METICULOUS and definitely someone who enjoyed his job, as well as, performing a great service for the customers of Safelite. I was able to tell Tommy that I appreciated his work and care of my vehicle: it is not even 4 months old. There were other service guys who seemed very engaging with their customers, too. One young fella with brown hair explained the process of what he needed to do with replacing this elderly guy's windshield and the process of recalibrating it before he rendered the service--THAT was top-notch to me. Thank you, Safelite!!!!

Bait and switch. Initially quoted around 1k for a windshield replacement. Then several days later they added $500 for a calibration. Frustrating but understandable. Then just over a week later (first available appointment) they tell me my total is now approx $1900. I asked how is that possible my invoice says $1500. Woman on the phone said they have a different windshield that’s costs more. I needed to drive 1k miles the following day so was stuck paying almost double what my initial quote was and an extra $500 (with no invoice) day of. Complete scam. If your going to charge ridiculous prices for a windshield, don’t wait almost 2 weeks until day of to let the customer know how much your charging them.

The service here was above and beyond! We had what we thought was a broken passenger window. Stopped to get it crash wrapped so we could continue on our 6 hour journey. Turns out the window wasn’t broken, just the regulator. They opened up the door and pulled the window up for us so we could continue. The staff was amazing. Had the best conversation with them. They gave recommendations on wheee to eat in the area. Absolutely the nicest service I have ever received! Thank you so much for helping us and for your amazing customer service!!

absolutely no customer service care AT ALL My first appointment was from 12-5 on a Friday. I took off work to be home. Tech called to say he’d call me around 2 with a better ETA. At 4:50, I started calling the customer care line which was unable to reach the shop or the tech. Best they could do was make an in shop appointment for me the following day. They also said they’d send an email to the store and district managers. I go to my appointment and not only did the manager NOT have an email about my case, they didn’t even know I had been stood up the day before and they had the WRONG window after having wasted 2 hours of my time by not checking before starting to take my car apart. So reschedule for TWO WEEKS later at my work from 8-12. At 8:30 I started calling the service line again because while I’m supposed to be the first appointment, I haven’t heard anything from the tech. They of course can’t reach the shop or the tech. I get the ”we will send an email” bit again, but I’m not holding my breath. I’ve called the shop repeatedly and no answer. I’m still waiting to hear if anyone intends to come to my appointment today. This is the WORST place to do business with. Stay away.

Had my truck windshield replaced in shop. Wonderful experience. Made an appointment one week ago to replace car windshield this time. Appointment is tomorrow. Just received a text that my appointment Was cancelled. I did not cancel my appointment. Called and she said maybe i needed to provide my vin number. Which i already did when i made the appointment. Gave my vin number again. Now scheduled me AGAIN. Couldnt keep same appointment. Now im waiting another week for them to come. Appointment in another 9 days. 17 days to get windshield replaced. If they dont cancel again.