Safelite AutoGlass

I would review this with zero stars if I could. While my insurance covered the entire cost and the recalibration of my window repair this location left my vehicle after hours, unlocked with the keys in the seat with no notification to myself or my husband about the status of my vehicle. They had assumed it was going to be picked up or they just didn't care. But to leave a vehicle unlocked with keys and seat for theft of opportunity with no communication is unacceptable. The only way I knew my vehicle was left outside of their facility unlocked was because my car comes with an app to be able to see the status. When I try to lock it remotely, it said it couldn't because a fob was detected. I tried calling and got the after hours customer service and which the only course of action was for me to drive a half an hour to go check on the status of my vehicle. Hoping that it wasn't sitting outside unlocked. Sadly, it was. I do not recommend this location to anyone they do not care about the safety in the security of your vehicle .

The woman working the front desk at 3pm on 4/1/25 needs an attitude check. My mom brought in her vehicle this morning for a full windshield replacement (there was a 6 inch crack so it wasn't something we could just ignore). She made an appointment through the main Safelite line and in that appointment she requested that only OEM parts were used since it's relatively new Audi and because we only like to use original parts for our cars; personal preference. She showed up for her appointment as scheduled and upon arrival they said they didn't have the parts available. First mistake is that they should have called us ahead of time to let us know before having us waste our time there. Since the part wasn't available, we were willing to reschedule the appointment with no problem. Before we could even do that, the woman mumbles under her breath "I just don't get it. Why would you pay so much more money just for the Audi logo to be on it". IT'S NOT ABOUT THAT. If we ordered original parts, we want original parts. It doesn't matter why. If you go to Starbucks and order a grande unicorn frappuccino with 8 straws, you get just that. You don't then get an attitude and served a simple hot coffee. LOSE THE ATTITUDE and get your customer requests organized.

My Safelite technician (I believe his name was Michael or Matt?) was extremely personable, polite, correct, articulate, efficient, and did an excellent job. Very clean work. Extremely friendly. Could not have done a better job, a true professional. I cannot say enough good things about my experience with my technician from Safelite. My service was done on 7/11. Safelite if you're reading this you should contact me. Seriously. The guy who installed my windshield is an all-star. Techs like him make all the difference. If I ever have to replace another windshield I already know who I'm calling

These complete idiots sent two tech’s to my house with a BROKEN windshield. Said we will either put this on and you’ll be all set, or you can wait another three days for us to get the part (it’s in Connecticut btw), and I have waited 7 days already. Do not make the mistake of trusting your vehicle with these fools; they don’t honor the investment you make in them. They sent the technician away when I told them I would not accept a broken windshield, and called me to tell me I would not see any new part until Monday/Tuesday. I’m taking my business somewhere else. I sell cars, and I know the business well. You guys are awful and should be put out of business. Hopefully 🙏

We've used Safelite before with no issues. Called our insurance and they recommended Safelite and within two days or windshield was replaced without issue. So we figured; "OK! We'll have them fix the rear window on this car." So we dropped off the car and thought great. They told us it would be about an hour to and hour in a half. My wife asked "why do long?" and the guy said it was because most of the time was cleaning up the broken glass. Well after the glass was replaced we noticed at two sections the glass and the molding didn't line up. Oh and the glass still filled the trunk and in the trunk gate so you hear it when you open and close the gate. But I thought most of the 1 and 1/2 was cleaning up the glass? 🤔 So we brought the vehicle back to fix the issue. After the second time everything looked good at first. We got home and and a day or two later we noticed one spot where the molding didn't cover the glass and paint that was chipped off along the roof and spoiler. Needless to say we'll be contacting our insurance company again! The kicker......? After two visits..... They NEVER vacuumed/cleaned out the glass! ZERO professionalism!

Very easy drop off and pick up. App easy and work done as expected. Easy to schedule on app and app easy to navigate. Finished on time. Highly recommend. Why 4 stars and not 5: General phone number and not the shop to speak with a person but the customer service person made sure requested details on work order. Car interior not left as clean as preferred but not a reason to not use this business.ServicesAuto side window replacementPrice assessmentGreat price