Safelite AutoGlass

I had a windshield chip repaired at Safelite AutoGlass in Burlington, Massachusetts. While the repair was completed, it seems to have been ineffective. After driving for just half an hour, I noticed the crack beginning to spread. I’ve attached pictures showing the chip before and after the repair. From my perspective, it appears the repair only addressed about 5% of the issue—feel free to make your own judgment about the quality of the repair. Despite the repair, the crack has continued to grow. Both the technician and the manager assured me that the repair was flawless and 100% successful, emphasizing that it was the best possible job they could have done on the windshield chip. The first picture was taken before the repair, and the second one after (note how the crack extends into the upper-right corner). Third picture from the driver's view site.

John, the manager at the Safelite in Burlington was professional and very pleasant to deal with. The work was done right and ahead of schedule. Safelite was easy to work with, from scheduling my appointment to the completion of the work. My wife recommended that I use Safelite based on her very positive experience when she needed her windshield replaced a couple of years ago, and I also highly recommend them.

Appointment was scheduled for glass replacement a week in advance. The appointment day comes and the car was dropped off first thing in the morning. They sat on it all day and did not answer the phone and then at close they just say sorry we didn't get to it. What is the point of an appointment if you aren't going to work on the car?! Now they don't have any new appointments for another week! So 2 weeks with a broken windshield and only a prayer that the next appointment will be a real one...

Excellent Service. Thank You John for being Fantastic, Professional, Patient and Caring about my situation, AND getting the job done and safely! I had an appointment originally @9 am in Woburn, I waited all for them to tell me they could not do , for I needed the code reset with Honda, for the recalibration. I Leave go directly to Honda , speak with their tech for them to tell me there is nothing they can do Safelite does this All the time . I called and spoke with manager in Woburn office , who did not care , asked him to speak to Honda , he still never got back to me and he was rude. I fortunately saw this Safelite up the street on my way home pulled in and John was there to Greet me with a smile and listened to what I was going through ! He got me in @12:15 Soooo Thankful. He has a Great Team and Manages his Team with Great Leadership/Skill. You can tell he cares for them . Thank You Aden for your Amazing Skill to Recalberate my Vehicle. Awesome Team Thank You . Burlington Safelite I will be recommending !! Woburn unfortunately you need a lot work to catch up to make customers feel important.

SuperB folks! Went JN Phillips to reattach rear view mirror, which had fallen off due to extreme cold weather. Super experience from arrival to the tech who worked on my car. Tech were very polite and quick to clean both mating surfaces and reattached the rear view mirror. Total time spent at the shop was less than 10 minuets. Cost; complimentary. Advice - drive safe! My feelings - what good a neighbor!

It was so easy to work with this company. I booked an appointment online, then changed it twice due to my schedule--so simple to just click the link and select a new time and location. They even offered a chat through text, which I used to ask a couple of questions. I reached them even when they were closed (on a Sunday). Super efficient, friendly, and a perfect job on the windshield.PositivePunctuality, ProfessionalismServicesAuto windshield replacement