Safelite AutoGlass

Unfortunately, I have so many bad things to say about this location of Safelite. My windshield was badly damaged by a collision with an animal, so I needed to get it replaced. My insurance online claim process makes it "easy" to schedule an appointment with a local Safelite. So I scheduled the appointment for a week or so out, the first available. Not ideal, because I couldn't legally drive the car until it was fixed... but a week also doesn't sound unreasonable. So I make plans as if I'll have the car fixed in a week. But a day before the appointment, I get a call from John the manager saying there's actually not enough time to do the repair on that day for my particular car, and I need to reschedule a few more days out. He wasn't very apologetic (despite the fact that this is their scheduler's fault, not mine... they knew what car I had), and this ends up being pretty inconvenient because I'd planned to have the car fixed by a certain date, but oh well. Eventually the day arrives, and I bring my car in to be repaired. At that time, everything in the car is working perfectly. When I pick it up later that day, John tells me that they weren't able to recalibrate the cameras (there are cameras up against the windshield, used for adaptive cruise control etc) and that it should work itself out on its own over time. Seems suspicious, but I hesitantly say "OK" and go get my car. When I get in the car, it's obvious that there's an actual problem that won't work itself out. I see error messages in the car about cameras having errors/faults (an obvious cause for the inability to recalibrate). At this point, it's pretty clear to me that the cameras were either not reconnected correctly after replacing the windshield (a simple step that is required when replacing the windshield, clearly outlined in the service manual), or were damaged during windshield replacement. Again, everything was working fine when I dropped off. So I call and speak to John. He's completely unhelpful. I explain how simple a fix this could be ("it's probably just a wiring harness that wasn't reconnected"), but he says that it couldn't be anything they did, and I should take it for dealer service. I explain that the dealer will charge me for their time, and Safelite has a warranty on service, so Safelite should take a look and hopefully it's an easy fix. He assures me that the camera is fine (how could he know this?) but I can bring it over and he'll take a look. Now, I'm not sure why John thought he was qualified to take a look. Seems to me he should've had one of his actual technicians look (although they screwed it up in the first place, so who knows)... but he was determined to be as unhelpful as possible. So I drive all the way to Safelite, and John proceeds to go out to my car, look for 1 second at the actual camera (not the wiring), and proclaim "Yup there's the camera right there, everything's fine, you should bring it to the dealer." No amount of logic or reason could dispel his gaslighting. Eventually I get frustrated and I assure him that when I bring the car to the dealer and they charge me for a trivial fix, Safelite will end up having to pay for it. He doesn't seem to care. And so I'm left scheduling an appointment with the dealer a couple weeks out. I'm now without a car for about a month, which sucks. All because of Safelite's incompetence and John's gaslighting and complete lack of customer service. In the end, the dealer confirmed what I suspected... Safelite techs didn't reconnect a wiring harness. Trivial fix, over $100 charge. I contact Safelite corporate to get my reimbursement. Safelite comes back to me saying that John told them the issue existed prior to me bringing the car into them (a lie). For some reason, Safelite corporate believes him (despite the fact that I clearly explained the order of events to them) and relays the message to me as an explanation for why they don't have to pay me. I end up having to respond with clear evidence to the contrary, and they finally reimburse me. Do not trust this location.

Arrived for my initial appointment and was told my windshield was not in stock. Employee at the front desk ordered and booked me for the next day. Dropped my car off and it took approximately an hour. Kevin did a great job! Windshield looks great, and even the exterior windows were all cleaned. Place was not busy for a Thursday afternoon. Plenty of parking out front. Waiting area could be cramped if it was busy, but still has 5 chairs and a coffee machine for customers. Fast and reliable service. Will use this spot again if needed.

I went to check how the service was after it was finished and I was very disappointed. How unprofessional is this? The plastic frames were completely poorly fitted and the larger frame had broken the two joints on both sides. Any idiot could do a job like this. It was clearly not a professional who did it or it was someone who doesn't like what they do. The glass also has a distorted view from the inside to the outside, and from the outside to the inside you can see stains that come from the manufacturing of the glass, terrible. I am very disappointed and they also left some loose parts inside the back cover that make a lot of noise when opening and closing. They are probably small pieces of glass or something like that that are now rolling around inside. Frankly, a terrible job . I will send photos and a video as an attachment. The problem is that they will probably want to come here and redo the mess and my fear is that they will break something else, now I have loose frames making noise and when I open and close the trunk there are several pieces rolling making noise, the question is, will I be at a loss?

I am extremely happy with everything about the service I received when getting my windshield installed last weekend. The initial contact was easy. I was impressed by the follow up information that I received explaining what to expect. The store manager, John, was friendly, helpful, and got my vehicle in on time. The technician, Merry, did a fabulous job installing the new windshield. Overall, it was just a great atmosphere. I could tell that everyone liked their jobs and, when that's the case, the result is that good work is done. I highly recommend this shop.

My windshield was repaired improperly because they were close to closing and it was a rush job. Granted I was there for 3 hours waiting. Upon getting into my vehicle it was very clear it was not done correctly since you could hear wind rushing into the car. I immediately called and was told “the glue was expanding and would finish drying” and the issue would go away. It did not. So I called again the next day when I was told to give it 48 hours... never heard of glue drying that long. After calling Saturday (this happened Thursday) they tried to tell me it would take a week for the glue to adjust.... Come to find out they were lying. Had to go spend another 3 hours for them to fix their mistake the following Thursday. 100% will never be returning. Also they left glass all over the interior of my dashboard, thanks for cleaning that up guys!

We tried to go with safelite because they can come to you. But terrible, terrible customer service. The website takes all of your vehicle’s information in order to make your appointment - apparently that’s not enough. They showed up to the appointment without the right product. They then told us a few days later that they had secured the right product and made another appointment for the tech to come to us. Well the tech showed up for a second time and only then told us that our car needed to have the work done in the shop which was not communicated to us when we set up the second appointment. We wasted so many days trying to get this done through safelite and they will not be getting our business going further.NegativeProfessionalism