Safelite AutoGlass

They cancelled 1 day before service, and I had storage for my camper up until that day. I now have no safe place to park my camper, because they gave no notice. When I called and questioned why, they didn’t even have the decency to offer me a place to put my camper (like their lot), while I waited for service. They were indignant, rude and treated me like I should have been more prepared for their half horrible customer service and bad communication. They put me in a horrible bind, and if it weren’t for the fact that my insurance uses them, I wouldn’t even recommend this company to put windows on my dog house. I was told by number of people not to go through them because they’re so bad, and that just a recommendation about their quality of work. Now I’m giving a further review on their awful customer service.

Two stars because they did replace my windshield pretty fast but I’m left disappointed. They left my car absolutely filthy! Shoe prints all over. Never has my car been so dirty. Upon reviewing the receipt it falsely stated that vehicle was vacuum by them. Theirs rubber trim pieces on my floor! The dash is dirty As well. Insurance is covering a $500 bill for these services. I just hope they installed my windshield correctly and didn’t skip steps to save time.

They did a wonderful job, however I live about 49 minutes to the closest facility they told me they would need the car all day. I arranged for someone to follow me to drop the car off and for someone to give me a ride back later, safelite had said about 4 pm..... Then they called me at 1130 to say they finished and wanted to close early because Easter was the next day. Very unprofessional and very inconvenient. I would have just waited for the car to be done rather than drive home 40 minutes then have to turn around and ask my ride to bring me back.

The rubber around the windshield was left open and the technician told me that old cars are like that because the sun damages the rubber. My 2012 Honda CRv wasn’t like that before the service. I called for another service so they can look at it and the woman in the phone was giving attitude. Poor customer service, not a good communication as the technician left without telling me that he had completed the work ( I assumed he left and then confirmed when I walked to my vehicle and noticed the opening in the rubber, after that I called him and asked about the rubber). I would not recommend it, it was a terrible experience.

On my appointment day, fortunately they had a cancellation and I was able to get in at 11:00 instead of2:00. Lewis was there when I arrived everything was ready to go. He started immediately. I was prepared for a long wait so I brought my bicycle. After about 1 1\2 hours I got a text it was finished. I biked back to the shop and was on my way. Absolutely no hassle. Great job. I would recommend Satellite to all!

I do not recommend dropping your car off. You might get left to be done last or not even finished. We drop my car off in the morning to be there all day. They said get here by five when we close. I called around 3:30 to make sure it was good and they just said get here by five when we close (even when I specifically asked “is my car done though?” When I arrive, they tell me it still needs about 45 minutes of work, which is confusing because we arrived at 4:45. After about an hour of waiting in our other car I went back in to check and they say they have not finished the job because it is now dark and they cant do the camera alignment. I asked why they told me so many times to get here by five if the car wasn’t even done. We would’ve saved our gas and just gone and gotten it the next morning. Terrible communication.