Safelite AutoGlass

It had been a while since my last windshield repair, but I was blown away by how the technology with Safelite has advanced. The windshield on my 2022 Tacoma was completed in just about 2 hours, from drop-off to pick-up. No unsightly masking tape, no warnings against closing doors with the windows closed. This included a recalibration of Toyota anti-collision and lane departure technology located in the windshield. Pleasant and professional front desk and prompt service added to my satisfaction. And, no leaks! Highly recommended.

Install was fast. Dropped off at 8 AM and I got the call saying it was done around 1130 AM. Unfortunately they couldn't be bothered to remove the remaining masking tape from the rear window. It's like they got most of it off, it tore, and they were just like "meh good enough." They also couldn't be bothered to put my rear headrest back where they were when it was dropped off. My truck was also left in their parking lot after hours and completely unlocked. I paid over the phone and told them that the power locks were not working and it needed to be locked manually.

Not even 6 full days after install windshield explodes. There was not a car as far as the eye can see. They said looks like an impact can't help you. I just spent 600 dollars getting both my truck and my wife's cars windshield replaced. And it exploded. Got hit in the face with glass and have glass all over my truck and a hole in my windshield. Never should of let this horrible business install a new windshield. While I was here trying to get them to honor the warranty they broke another customers brand new cowling. Great service

Last year, I had a rock hit my windshield and had a chip and crack still capable of being fixed before replacing the windshield. I used my insurance, paid my deductible, and got it fixed. Since this was the first time this has happened to me, I asked if there was any chance of the crack spreading after being fixed. I will add that the front desk staff were friendly. However, they mentioned there was no chance it would spread and crack after that (being in winter time Alaska I was hesitant to believe it but took it for face value). A day later, I woke up to a windshield crack spread through the whole windshield, side to side, and need a full replacement. Safelite local and corporate wasn’t willing to make it right. My main issue here isn’t the staff as I had no problems with them. My main issue was that (1) I was told it wouldn’t crack further (after this, I went to the corporate site and found it states otherwise) and (2) given the short time between fixing and it spreading across the whole windshield, they were not willing to make it right (in my mind, it is suggestive that an improper repair was done if the chance of the crack spreading is low to none, per staff - especially with as quick as the spread occurred after the repair). Now I’ve been stuck with a whole windshield crack the last year because I can’t fix something that was supposed to be a quick and simple repair.

Do not bother trying to call, it is not possible to speak to a human and the a.i. is extremely clunky and unintuitive. It will demand a credit card before moving forward with one of four very limited options, and at no point will a person be available to answer a question about whatever you are signing yourself up for. When shops choose a phone system like this, it shows ever so clearly how their customers time is not only not valued by them, but it shows how little respect for the customer that they have, by not even having the care to answer a basic question.

We have a Volvo that needed a warranty windshield, wanted to have it done local but always concerned about the sensors. Was assured they could. Picked it up to find out they could not. “Sorry”, was their response. Takes a month and a half now for the dealership to look at it. In addition to the mistake they just really didn’t care. “I don’t know what you want, I said sorry. Now you are just running me down.” Just avoid the place if you have an upper end vehicle. They will say what you want to hear to get the business. Lesson learned.