Safelite AutoGlass

I must say this was a huge disappointment, first on 2/06/2023 the office closed early. At 4:50 pm the doors were locked, no lights on maybe somebody was hiding. Also no note on the door that they had to close early for an emergency. Second I called on 02/07/2023 around 9 to ask when my car might ready. Was told the only thing they could tell me was it would be done before 5pm, cool. I pick my car up around 3:40pm figured I check the car over. I never left the lot, the car had large shards of glass in trunk liner, in the trunk, in the safety belts, on the head rests. Not little particle pieces the manager says happen after I drive. Blame the client is always a good look. Sure they offered to come out and vacuum it up, why would I trust you a second time when you couldn't get done right the first time? Maybe the training then tech and manger have aren't clear, maybe someone had an off day but looking at the feedback on reviews means the problem starts at the top. I have small kids what if they picked up glass or sat on it ? Definitely look elsewhere or have the insurance recommend other shop for glass repair needs.

Worst experience ever! If I could give 0 stars I would. This company has zero communication and after a third attempt, they are still unable to provide the materials and service request. Asked for an OEM replacement, they supplied an aftermarket economy windshield. The technician was sloppy, destroyed my molding, never cleaned up after himself, and left broken clips laying around outside and inside my vehicle. This company is a chain that is obviously too large to care about their customers and employee choices. Learn from my mistake, choose a local company for windshield glass replacing.

Everyone involved with the process of getting a new windshield was very helpful and their communication was outstanding. The technician was very professional and courteous, he insured that I knew everything that I needed to know about the care of my new windshield. The women on the phone who I spoke with about billing were very informative, patient and understanding. While I waited to figure out if my insurance had any coverage for the windshield. I was able to put my card information online in advance very easily. All in all this was a 10 out of 10 experience

Second time we tried to use Safelite and got the same experience. 3 different appointments. We planned around the dates just to have them pull the rug from under us twice which seriously impacted our schedule and other services we had planned for the vehicle that required the glass to be fixed. The person I talked to was very pleasant and explained to the cause of the delays, but we didn’t want to take the chance of having the date changed again as the windshield crack was spreading.

My experience did not start not out great, however I quickly realized that my insurance company handling the scheduling was the issue. When Sonya from this location heard that i was having issues from scheduling to pricing, she IMMEDIATELY reached out to me personally to get it resolved. She went above and beyond to make sure all my issues that my insurance company started were taken care of so my expirience went more smoothly. The customer service at this location is top tier and i will recommend them to friends and family.

I have made 3 appointments to this location since September and I still have a crack in my windshield…. Anytime I schedule online my appointment miraculously gets cancelled for the same reason DAY OF “the part came in damaged”. My last appointment was in November and they allowed me to bring in my car and let it sit in their parking lot for 5 hours but guess what? The part came in damaged.. Calling the business also gets you a robot. Please schedule elsewhere.