Safelite AutoGlass

Made an appointment last week to get a 3 1/2 inch crack in my cars windshield stopped from progressing. My appointment was for this morning. When I arrived a technician was sent out to look at the crack and move my car into the shop. The technician promptly said that he could not repair the crack because it was too long. I informed him that I had cracks that length repair at other places before. He said that he could not repair it so that it would not continue cracking. I did not believe that so I left and took my vehicle to Glass Doctor where the technician said he could repair it and took only about 20 minutes to do so. I recommend Glass Doctor for your windshield repairs, but not Safelite AutoGlass.

It is impossible to reach the staff at this location. Calling the local number automatically redirects to the national scheduling number. I did not want to schedule. I wanted to follow up with the employee at the location who I’d just been talking to. There was no option for doing that. UPDATE: re the owner's response, that solution is useless because that is the national contact page, and does not have an option to reach the person at the local location who would be the only person who could answer my question. Did you even read the review?

Good Day Safelite, I spoke to Jasmine today and she has made this complaint good by sending $100.00 so I may use it for a detailer. I will detail the complaint below. I arrived about 20 minutes before my 1 pm appointment, at the 10th ave location in Great Falls, Montana. My truck was pulled into the shop at 1 pm. An older couple came in about 40 minutes after me and theirs was finished before mine! I think mine was finished and they didn't wanna pull the other customer's vehicle out while it was being worked on? Can't prove it, but I did physically see they had mine blocked in. Here's how things went afterwards, the lady tech backed my truck up out of the shop and parked it for her manager to do whatever, he parked my truck back into customer parking. I was waiting inside. She came in and said I'm all ready to go. She said a survey will be asked of me online and anything good I could say about the techs goes a long way down the road for them. Kind of "cringey" to me to be asking for a good review. Kind of the same thing UBER's drivers do. A good review doesn't require a tech asking for it. Anyway, when I got inside my truck, my rear view mirror was dangling from the inside roof. How does a tech back a truck up, out of a confined shop and not use the rear view mirror or more importantly not notice a rear view mirror dangling? Really astonishing and here's the best part, wait for it...The Manager who parked it did not notice either! Picture attached. I went back into the shop work area and asked the manager to take care of it, he did and apologized. I was pressed for time to make another appointment, so I did not mention the windows were not cleaned, "all of them as advertised on Safelite's website. Nor was my newly installed window, still with the plunger marks from the installation. Pictures attached. I'm at a loss for words at the moment with this one, at least civil words. And as advertised, no debris on the floor was vacuumed out. There was no glass to vacuum up, just dirt. I understand I'm not there to get a truck detailed but the windows and rear view mirror was a bit over the top. Pictures attached. Now, moving forward I'm going to post a Safelite review on Google Reviews. I will state what happened and recognize Jasmine's professional demeanor and making things right to get a detailer to do the job Safelite did not! Oh, I have a bit over 300,000 views on my Google Reviews! Not a lot I know but enough for people to notice... Picture attached. I'm not looking to get the Techs in trouble and I explained that to Jasmine that I learned a long time ago from an "Old Crusty Navy Chief Petty Officer", to find a positive in a negative situation to turn it around, to =  a positive outcome. Couple suggestions if I may and I mentioned it to Jasmine, 1. Develop a checklist for Safelite techs, similar to what Valvoline uses when I go in for an oil change. What one Safelite does in Montana should be the same for Florida or any other state and have the customer walk out with a tech to inspect with a checklist together and have the customer sign it. 2.  Get your employee's some better training, especially your manager at this particular location. An employee is only as good as their Better's direction and leadership. That goes for the manager's Better at corporate, and so on, so on up the corporate ladder. There's definitely a breakdown at the corporate level all the way down to the tech level, but hey, I'm not here to tell Safelite corporate executives how to do their job. Consider this advice, On the House, this time! It's my hope that some positives come from this complaint and Safelite makes adjustments. Best Of Luck...

I had trouble scheduling the appointment to start with, I have an older vehicle and someone smashed out my window and I was told to do a lot of run around making calls, to a glass company in Arizona, and then to a different Safelite person every time I called back having to explain my situation multiple times. I got an appointment for a week later and when I arrived they told me they had not received a window for me yet but no called to tell me that before I got there. I got an appointment for the following week and after two hours with my vehicle they told me they had the wrong window. Two weeks later I returned and my new window was installed but it did not roll up properly, they said I was just going to have to push it in while rolling it up to get it into place. I do not want to go back so I am just living with the window the way it is. They did give me a $50 discount which was nice but I still paid $158 for a window that took four weeks to install that does not even work correctly.

Traveling to Great Falls and had a boulder hit right below line of sight on drivers side and caused a nasty crunch ring the size of a half dollar. Pulled into Safelite in GF and was greeted by a young man who was very polite and he told me the probability of fixing that was very low, not sure if the glue would take or not and he took the truck into the garage, said it would be 45 minutes. Well, about 20 mins. later, Trix drove the truck out and said she was surprised that the glue took hold, but there was a scar on the windshield though. Well, they did a bang up job on fixing that crunch and I really thank them for really giving there best, one of the best windshield repair places I have ever been too, outstanding customer service plus great attitudes, yes, I will go back if in the Great falls area again if another rocks hits, thank you folks at Safelite Great Falls

The repair looks awful. When I called they told me they don’t address the cosmetics of the glass - they only seal the crack. Mine looks like someone smeared superglue and left. If I could post the picture I would. Have used before for other road mishaps but this is appalling. It is a small crack - less than thumb size. I called the 800 number and Was told i could drive the car to their shop and they could evaluate but once they have “repaired” the windshield, they could do nothing except replace.NegativeQuality, Professionalism