Safelite AutoGlass

It is impossible to reach the staff at this location. Calling the local number automatically redirects to the national scheduling number. I did not want to schedule. I wanted to follow up with the employee at the location who I’d just been talking to. There was no option for doing that. UPDATE: re the owner's response, that solution is useless because that is the national contact page, and does not have an option to reach the person at the local location who would be the only person who could answer my question. Did you even read the review?

Traveling to Great Falls and had a boulder hit right below line of sight on drivers side and caused a nasty crunch ring the size of a half dollar. Pulled into Safelite in GF and was greeted by a young man who was very polite and he told me the probability of fixing that was very low, not sure if the glue would take or not and he took the truck into the garage, said it would be 45 minutes. Well, about 20 mins. later, Trix drove the truck out and said she was surprised that the glue took hold, but there was a scar on the windshield though. Well, they did a bang up job on fixing that crunch and I really thank them for really giving there best, one of the best windshield repair places I have ever been too, outstanding customer service plus great attitudes, yes, I will go back if in the Great falls area again if another rocks hits, thank you folks at Safelite Great Falls

The repair looks awful. When I called they told me they don’t address the cosmetics of the glass - they only seal the crack. Mine looks like someone smeared superglue and left. If I could post the picture I would. Have used before for other road mishaps but this is appalling. It is a small crack - less than thumb size. I called the 800 number and Was told i could drive the car to their shop and they could evaluate but once they have “repaired” the windshield, they could do nothing except replace.NegativeQuality, Professionalism

It was a night mare. Beware and stay away. My 73 year old mother took her vehicle in to have a tiny chip fixed. There were 3 kids working that looked about 16. They said to my mother you know that sometimes they run when we try to fix them. Well guess what, he broke her window because he was washing the chip and it was 90 out. He then said sorry you took that chance when you brought it to us and showed her the paper she signed that released them from any damage. Either he is a fortune teller or they were trying to scam a 73 year old lady into buying a new windshield. Stay away!!!

I had trouble scheduling the appointment to start with, I have an older vehicle and someone smashed out my window and I was told to do a lot of run around making calls, to a glass company in Arizona, and then to a different Safelite person every time I called back having to explain my situation multiple times. I got an appointment for a week later and when I arrived they told me they had not received a window for me yet but no called to tell me that before I got there. I got an appointment for the following week and after two hours with my vehicle they told me they had the wrong window. Two weeks later I returned and my new window was installed but it did not roll up properly, they said I was just going to have to push it in while rolling it up to get it into place. I do not want to go back so I am just living with the window the way it is. They did give me a $50 discount which was nice but I still paid $158 for a window that took four weeks to install that does not even work correctly.

Made an appointment last week to get a 3 1/2 inch crack in my cars windshield stopped from progressing. My appointment was for this morning. When I arrived a technician was sent out to look at the crack and move my car into the shop. The technician promptly said that he could not repair the crack because it was too long. I informed him that I had cracks that length repair at other places before. He said that he could not repair it so that it would not continue cracking. I did not believe that so I left and took my vehicle to Glass Doctor where the technician said he could repair it and took only about 20 minutes to do so. I recommend Glass Doctor for your windshield repairs, but not Safelite AutoGlass.