Safelite AutoGlass

I made an appointment 6 days in advance to have my windshield replaced at my home. I received daily reminders about my upcoming appointment. My appointment time was 12-5. I took off from work and was home by 11:30 am. I was told I would receive contact from my install technician when they were on their way. Day of the appointment - no text, no call, no show. Called customer service line at 4:45 - automated message indicating they closed at 5pm. Found a customer care # online, spoke to a very nice rep. named Jennifer. She called the technician who was assigned to do my install, he was already done for the day, and told her they didn't load my windshield on the truck, so he figured shop would notify me. Did not happen. Jennifer messaged the Rosedale shop and I was told that I would get a call the first thing Tuesday morning - no call. I called customer care again, and after speaking with several people, I was transferred to Teresa in the Rosedale shop. Theresa for the first time told me that they didn't even have the windshield for my vehicle, and they had not heard from the vendor. I was again told I would get a call from the manager Chris Poliniack, and to this day, I still have never received a phone call. The lack of professionalism and total disregard for the customer by this manager is ridiculous, and I do not understand how he still has a job, much less a job in management.

The entire process was very easy and not stressful at all. I needed to get the safety accident wrap on my window for a few days while I waited for my appointment. They took care of me very quickly at the shop and did a good job. Then the day of the repair couldn't have gone better. My tech, Peter called to let me know he was on his way and arrived on time when he said he would. He was very friendly and explained everything perfectly since this was my first time. He did a great job and did not take long at all. He cleaned everything up, made sure to explain everything and show me what he did. I highly recommend Safelite and let them know what a great job Peter did. Thank you!

We are between a 2 and 3 star rating, due to the following reason: (1) 8-5 appointment “wait” timeframe at this point and time is unacceptable, appointment times should be scheduled. (2) Have process in place to cover the dash to prevent any damage to the dash area. We were left with tar like substance on our dash and a chip out of our speaker frame along with several fiber like pieces left. Clean up should have been better for what we pay. (3) Representative was very knowledgeable and professionally dressed we just wish he would have taken more time to cleaning the dash area after windshield replacement to ensure it was returned to its original condition. (First image is before and last two are after)

My experience for windshield replacement at the Rosedale, MD, Safelite was a positive one. The appointment info indicated it would take 1-2 hours; it took approx 1 hr. In the meantime, waiting room had complimentary water & coffee, and I read my book. Zachary, the technician, came to tell me it was finished, told me he'd noticed from my old windshield that I'd had a transponder, and asked if I'd like velcro to reattach my transponder to the new windshield, which was helpful. Since the replacement, we've had snow and rain, and there's been no water seepage from new windshield, and everything seems to be OK.

I’m giving a 1 star review based solely on trying to schedule the appointment! I made the appointment for August 6th and set up Afterpay which I’ve already paid the first installment. I randomly get a text message saying my appointment has been canceled and money refunded. No reasoning . After wasting my life sitting on the phone trying to get a hold of a real person, I find out it’s because I supposedly didn’t check the box allowing for calibration!!!!!!!!!!!! I am just an average person who knows nothing about windshields and instead of someone calling to inform me about some sort of box I did not check they just canceled the appointment. Now I have to wait for my money to be refunded. Looks like another company will be getting my business.

I took my car in to have my windshield replaced. They lost the part that clips the the outside molding to the windshield - which they would have noticed when they put the molding down and weren't able to clip it in - but they didn't mention it. Then the general Safelite line told me I had to drive back when a manager was available, so I drove back to the location to speak to him. He was rude and unapologetic and told me they didn't have the right clips and I'd have to come back for a third time. I told him I'd talk to the general Safelite line when I did that they reached back out to the Rosedale location the manager was supposed to get in touch with me but he never did and never ordered the parts. There was also a huge puddle on the passenger floor of my car, which I wasn't sure was their fault so I didn't originally mention it but after reading these other reviews of how they left others' cars, I think its safe to assume it was them/ If you want your window fixed properly, I'd recommend going to a different location.