Safelite AutoGlass

From Safelite’s general “hotline” number, one of their reps told me to expect my car to be there all day for a windshield replacement, but when I actually took my car in, it didn’t even take them an hour to install it LOL. Ryan made the whole thing so easy! He even cleaned my car. They don’t mess around at this place—seriously! Highly recommend!

Great quality, and polite technicians. The location and the workers are 5 stars. However, corporate is skeevy. They know that I needed a windshield replacement with calibration, but the initial quote only shows the glass replacement. Towards the end of the appointment making process, they tack on a recycling fee. But wait, it gets worst. Just 13 hours before my appointment, I get an email notifying me that the calibration process will cost more than the glass replacement itself. I don't mind paying for the work (which I did), but Safelite needs to be more transparent with their pricing. It's definite bait-n-switch.

The crack looks worse and is now bigger than when I took it to them. I am told that sometimes happens, which is a pathetic comment. I certainly will not use the location in Canton Michigan again. The technician couldn’t have cared less. AAA should not push them as hard as they do and in fact they care more about trying to have you purchase incredibly overpriced wiper blades than actually doing the correct job.

Great customer service from the moment I set foot in the door. I was greeted by my technician and another young man. Was quoted a time and expected to wait for 1-2hrs. I couldn’t even finish my coffee and Ryan was finished! Will be return for future replacements (hopefully I won’t need to). Thanks so much Ryan!

Very unprofessional service; One of their technician came to change my car winshield. He asked me the keys to drive car for calibration but bump my car in my garrage and cause damage but they dont want to accept it . I inspected the car before hand over unfortunately I did'nt take the pic before handing over . I selectd them because its big name in glass replacement but very unprofessinal way of dealing with customers.

This location was top notch! I have been to another location in the past for repairs but the customer service and technicians was nothing like this one. Very professional and polite. Kept me informed from start to finish. Even gave me very important instructions and information about the do's and don't after repairs to make sure nothing gets damaged. The past location did not do this and that's probably why I had to replace the same front windshield several times. I encourage everyone to go to the Canton MI location. You will not be disappointed!