Safelite AutoGlass

Great experience with Safelite. Technician Mike was great. Timely, professional and solid communication throughout the process. So convenient too -- came right to the house. Also they handled all communication with insurance company making the claims process simple. Will definitely use again for any windshield issues. Highly recommend.

Horrible experience with this company overall. Safelite needs to do a better job managing scheduling conflicts—especially when it comes to parts availability and short notice cancellations. My appointment was rescheduled multiple times due to a lack of supplies or defective parts, none of which was my fault. They should confirm with the local stores or technicians ahead of time to make sure the necessary parts are available and that the replacement can actually be completed. Instead, I ended up wasting time and repeatedly rescheduling.To make matters worse, their call center was completely unhelpful. When I called to try to get answers or escalate the issue, I was told there was nothing they could do. No solutions, no compensation, not even the ability to directly contact the location handling my appointment. (I specifically asked to speak to their store manager). It felt like a dead end, with no real accountability or customer service

We had a full windshield replacement and from scheduling to completion it was great. The weather wasn’t cooperating for the service to happen at our home, so we took our truck into the shop. Scheduling was easy either online or by phone, the customer service representatives were all great & all the technicians were too!

Great Windshield service at a very good price. I was warmly greeted at the counter upon arrival by Tressa. My appointment was confirmed and she examined my vehicle to verify that the new windshield was correct. My 1998 Jaguar is not very common but they were able to get the glass. I have a $500 Insurance Deductible so I paid out of pocket. The technician knew the ins & outs of fitting a windshield to my particular vehicle. I was very pleased with the entire process.

Safelite quoted a minimum cost of $164.99 for a Chip repair at their location. Other local businesses charge $60 to $85 at their locations and $$85 to $100 at your house. Safelite is way overpriced and much harder to deal with after going through their call Screener. Save yourself time and schedule with someone else.Price assessmentOverpriced

I had 2 technicians come out, the first one couldn't replace the windshield because of the rain. At that time I requested an oem windshield with the superduty on the windshield. When the second technician came out, he didn't have the windshield I requested. Even though he found the notes from the first technician , that I requested the windshield with the superduty on it