Safelite AutoGlass

Wow, I tried to have faith in this place. Landed up like everyone else who goes here. Should have kept the broken windshield comparatively. They couldn’t have done a worse job. No exaggeration. Maybe it’s why they are so hard to get ahold of. What a scam!!! My windshield is literally busting out within 2 weeks seal and all, “new” wipers haven’t worked either. What a joke this place is! I want my money back!!! How are they staying in business?!?! Let me know if you’d like pictures of your disastrous level of ineptitude. Wow, thanks for making life unnecessarily harder!NegativeResponsiveness, Quality, Professionalism, Value

This has been ongoing for months for a cracked windshield (claim January 2023). 1st attempt, dropped off the night before, got call in afternoon saying they did not have the parts. Annoying but stuff happens. Long elapsed time with occasional contact re parts availability then nothing. Called a few weeks ago, 2nd attempt today (dropped off night before). Get a call at 3:20 to tell me they can't do the work as they don't have the parts. When i picked up my keys was asked if I wanted to reschedule. I said no, the response, "I don't blame you." I would not trust this place to put air in a tire. Save yourself the irritation and find another provider. Additionally night key drop not remotely secure.NegativeProfessionalism

I arrived to pick up my vehicle, Evan let me know immediately that it would be another 1/2 hour before the office person would be back, he got in touch with her a couple of minutes later and resolved the issue. Honesty, integrity and determination equal great customer service. Thanks

The staff was friendly and helpful, especially the young lady at the front desk. I had to come twice because my original replacement window was cracked when they opened it. Things happen, I understand. For scheduled appointments, 8am drop offs, or night before. It would be more convenient for those traveling and arranging transportation if the replacement window could be checked before the appointment. To avoid the extra trip and time. Safelite was very apolgetic about having to order another windshield. About the extra trip back amd forth. We rescheduled, and once a new undamaged window arrived, the replacement was fast and quick. Has held up well. I would go here again.

I had a cracked windshield replacement done at this shop and immediately noticed it was distorted really bad. Had a warranty claim done on the new windshield and had a 2nd new windshield put on, same issue. I ended up stuck with it. I spent over a month, countless trips to and from this location, and phone calls trying to get a good windshield put on my vehicle to no avail. Avoid this place, and this company like the plague.

Horrible experience! Poor windshield installation. Wind blowing right through when I left. Called immediately and I indicated that I believe something was not sealed correctly. After 3 more visits finally it’s correct. Manager was not easy to deal with. Every time we called she was in a meeting, would leave a message and no return calls. Will not utilize this company again.