Safelite AutoGlass

Came in for a simple windshield swap. Before I could say “cracked glass,” the tech proudly announced he’d “courtesy-inspected” my cabin air filter (because, clearly, cabin air filtration is critical to window transparency). He then tried to upsell me a fresh filter for the bargain price of $55—roughly the cost of four entire boxes of them at any parts store. I politely declined. He huffed and walked off. Fast-forward to me arriving home, opening the glove compartment to grab my registration, and discovering a fun surprise: my cabin air filter, the filter door, and assorted plastic bits tossed inside like automotive trail mix. Apparently “reinstallation” wasn’t included in the upsell script. So thanks, Safelite—you managed to turn a windshield replacement into an impromptu DIY scavenger hunt. If I ever need random car parts redistributed around my interior (but not actually reattached), I’ll know exactly where not to go.

Get a quote for a replacement and not just a repair bc if the tech damages it beyond repair, it’ll require a replacement and you’ll need to foot the bill. We had a 1 cm fine line crack in our windshield that was quoted to be covered by insurance. Samantha came and attempted repair (7/9) but fractured the glass further to where it was no longer repairable and would require replacement. Samantha called “the shop” and scheduled a repair for the following day (7/10) with arrival between 12-5 pm. At 4 pm on (7/10) we had not received any update, I called and was told by the regional call center representative that we had an appointment and transferred us the shop 3 times and no one ever answered. No one showed up or gave us any communication or update. Rescheduling an appointment took 5 phone calls on 7/11 bc the representatives kept transferring me to the shop and no one ever answered. Finally a representative scheduled us for a new appointment at the shop for 7/12 instead of transferring our call to the shop. We took the car in for the third appointment today and were told it would now be $500 even though the safelite tech fractured it further but couldn’t/wouldn’t explain why. So I called the call center again and talked to Renee who was helpful and explained the $500 is a deductible that we are responsible for regardless of who caused the damage. Since we will now have to pay $500 regardless we plan to have another business complete the replacement. The accompanying picture is the damage we are left with after Samantha attempted the initial repair.

I was referred by Progressive Insurance to this affiliate against my wishes because they were in their network. (Progressive insurance makes you work through affiliate companies like this and they will only pay for Original Equipment Equivalent glasses that is not OEM. They also coerce you into using their affiliates by holding you responsible for any costs that Progressive wouldn’t pay and they feel are extraordinary.)Safelite failed to meet the 3 hour completion scheduled time. They failed to get the car done the day it was promised resulting in my need to make extraordinary arrangements to get alternative transportation and return to the facility. When I got my car back, there are dirty finger prints on the cloth interior pillars and the molding isn’t fully seated. My windshield washer fluid stopped working after the service because the supply line was kinked. Was I was diagnosing the problem I noted that 6 of the retaining fasteners that hold the windshield cowl molding were never reinstalled. Safelite’s response is for me to submit a warranty claim and take the car back in. Absolutely ridiculous and poor service resolution.

I am very happy with the quick response that I receive from Safelite. My insurance company, Horace Mann, has an agreement with Safelite where I call Safelite, they verify my Horace Mann Identification number and begin to schedule the work. It is fast, easy, and they will come to where your vehicle is and repair your glass. I have had to call them twice in the last two weeks for rock chips and they did great work and it was fast!

They came to fix my windshield that went fine. However a couple weeks later things went bad. The initial guy didn't do something right. They came back out to check and said they needed to order parts and that they would call me to come fix what was broken. A week later I got a text that my service was complete even though they never came back. It's not been three weeks and I never even heard from them. So I paid for a service that was never complete. Super cool...

Update: Dash-sounding noise was because of the gap they left, and lack of proper sealing. This is after another shop had to remove the whole thing and redo it the right way. Safelight used to be great but now they use cheap quality products while charging high prices, they do a bad job then blame the customer, and they conveniently claim 30 day warranty when they’ve messed up your car. Jake, especially was rude and obnoxious. Go to them at your own risk.