Safelite AutoGlass

Took my truck in to get back window replaced and When I came to pick it up there was glass everywhere. The bed of the truck was full of glass and in between the cab and the bed, I had to make them clean it up. A few days later I took it to the car wash and water was coming in at several points. I took it back in and they said the seal was fine. They re sealed it and said that it was something else. I have taken it to the car wash since and have had no leaks. It was definitely not sealed correctly the first time. I took it there because i'm not aware of any other glass replacement other than them in the area.NegativeQuality

Customer service is trash. Dropped my vehicle off 15 minutes early for my appointment and they said about two hours. I get a text 15 minutes before the two hour mark saying they just started the service. I needed to catch a flight and couldn’t wait two hours longer and called to tell them to just wait. The number on Google sent me to a call center that had me on hold so I borrowed a friends car to run up and tell them to stop. The manager was at the desk when I got here. I told him the deal and he said they already had the windshield out. I asked what happened to two hours and he said “you didn’t tell me you were in a hurry.” I lost it on him and I will admit I could have handled myself better. I asked when it would be done, he said a half hour. Then he left for the day. This location doesn’t care about the customers time according to leadership’s demeanor and actions. If you are going to point out that I didn’t tell you I was in a hurry after you said two hours, you should realize that what you are actually saying is that you knew you weren’t trying to be on time. It’s been an hour now and they still have my truck in spite of sending me three messages saying it’s done and ready for pick up. It’s important to mention here that the guy I assume was left in charge was nice to deal with. The manager couldn’t care less about your time. Be aware that if you drop your vehicle off here, don’t just assume that since they said two hours that it won’t take them four or that they’ll do anything about the massive inconvenience.

Had the windshield replaced and as he was finishing, I noticed distortion looking through it and showed him and he agreed. So, a new one was to be replacing the replacement. Later, I leave and realize my radio antenna is missing. He'd taken it off and didn't put it back on. So, I call and am told a new one will come with the new windshield. So, a week later and he's here with the replacement for the replacement and brought a new antenna, much shorter than the original. Upon turning my radio on, the new antenna is junk. No wonder at 1/3 the length of the factory one. Now, it's been 11 days since the install of the second windshield and still no antenna. I've just finished my phone call to their number and got a lady who put me on hold and came back and said she was not able to contact anyone or the store manager. She requested I wait until Tuesday for them to contact me. Mind you, this is Friday. I'll never have another Safelite install in my life ! This was through my insurance agency. Beware folks.

I don’t know about other locations but this Safelite is unprofessional in all areas. Had TWO vehicles scheduled for window replacement on Saturday. One commercial and one personal. Safelite is a no show with nasty texts from the technician putting the blame on customer because I said “so show up” after he canceled. Reality - techs are supposed to call 30 minutes before our 12-5pm appointment. He called at 7:50am. I believe he was hoping I wouldn’t answer. Didn’t want to work today. Couldn’t contact manager. Got his number. Still no response three hours later. After the additional harsh things said by tech… I’m reconsidering my business with them. You should too!NegativeResponsiveness, Quality, Professionalism

I am so unhappy with the service received at the Battle Creek, MI Safelite location. I took my vehicle in for a stone chip repair. Not only did they indicate the need to make the hole bigger before they could fill, they didn't even fill it entirely. I took it back within the hour for which they assured me it was right. By that evening, the windshield had cracked all the way across in the opposite direction the original chip appeared it may spread. If they did not feel it would work from the beginning, why not say so. Say it's fixed and due to the technician's inability to perform a job correctly, an entire new windshield is needed. See picture attached. Cracked all the way as of today. I called our insurance carrier who conferenced me in with the "Safelite customer service". The Safelite service was terrible. I think Safelite representatives could learn something from Menards, Wal-Mart, Amazon about good customer service and keeping clients happy. I am so dissatisfied with their inability to even compromise to reach any type of agreement. I have used individuals in mall parking lots to fix windshield chips which have lasted forever. I recommend to never use this location for chip repair and have recommended that the insurance company look at another provider for this area.

Second time with this business. First time was a windshield replacement a few months ago. Tech came to my house and did the job quickly and efficiently. He had a well equipped van and did the job by himself. This time was a chip repair on my new windshield. 🤬 Made an appointment with my insurance policy information. They contacted insurance for me and payment was taken care of. I arrived at the appointed time, had a short wait and they 'filled the chip.' The staff was very friendly and professional. Another good experience with this business. Why not 5 stars? Unfortunately, repairing a chip is not an exact science. Not their fault but the chip still shows the 'star' even with the hole filled. Results from the repair can vary. All I can hope for is that the windshield won't crack now. I like this place. If I need these services again, I'll be calling them. Thanks Jason!