Safelite AutoGlass

I tried calling for some information on getting a window replaced. I needed to know an approximate cost so I could decide if I wanted to get insurance involved or not. I got a worthless automated phone system that gave me the run-around with options that did not match what I needed and no way to speak with a person. I tried 3 times then gave up. I called Classic Auto Glass on Sprinkle Rd. and got human being and great service. I highly recommend them! And no, I'm not affiliated with them at all.

Had a replacement windshield done, everything went fine with that part of it, paid cash in person for the windshield. My insurance was later called, (never gave my insurance info) and had a claim put against them for a windshield replacement. You guys got paid for my windshield TWICE, but now I have higher rates on my insurance for no reason. Tried calling customer service literally pointless phone number, sent me to a robot ai when I finally after an hour got to talk to a real person. HORRIBLE business practice. No wonder you are in a 30 million dollar lawsuit right now over this same exact thing.ServicesAuto windshield repair

I contacted Safelite on their internet site to ask for a quote on my Ford F250 pickup. Much to my surprise I found their website to be quite easy to navigate. Once on the site, the site prompts you for the information on your specific vehicle, really very easy to input the information. Once the information was entered and the site said it had inventory for my vehicle the next step was the system provided a quote. Then the next step provided a schedule for appointments, which you choose to fit your schedule. Make the appointment and wala! The reminder came the day of the appointment and the technician called to give an update on arrival and showed on time to do a remarkable job. Kiddos to Safelite and Dustin!

Wonderful customer service! Highly recommend! I had a couple of dings from stones on my windshield. Insurance paid for the replacement. Josh at the Desk told me it would be an hour and it was just under. Josh, the tech doing the repair, was very nice which i appreciate. Had a concern when i got home, so i called and talked to the original Josh. He talked me through the concern and helped me figure out what do, even though it had nothing to do with their work. Great customer service!

I have used Safelite AutoGlass twice in my life. The first time was in one of the parking lots pop ups they do. They guy who was doing it ended up causing the chip to turn into a full blown crack. They replaced the entire windshield because it was their error. That was in 2020. I figured the physical store would be better at not causing a chip to turn into a crack. I was wrong. We drove home with the repairs to our chips just to have one turn into another crack. I went through the customer service line and scheduled a replacement windshield. The operator I was speaking to told me I would not have to pay anything. I asked if that would be in writing on the confirmation email. She said yes. She was wrong. It will cost me $500 to replace the windshield due to the errors of this Safelite. 100% do no recommended. Please check my history of leaving reviews at other businesses, all positive. That should show you that I am not one to complain just for the sake of it. Safelite is just not a good business.

Paid $300 dollars to get a window fixed, glass was still in the car when I went to pick it up, went back a 2nd time glass was still in the car. Had to ask them again to please get the glass out and after the 3rd time they did with me in the garage Update: They were very professional and did remedy the situation, they were attentive to fixing it and overall it was solved in the end, the window was done well and the glass was taken care of