Safelite AutoGlass

I recently had my windshield replaced by Safelite AutoGlass, and overall, it was a smooth and hassle-free experience. Here’s a breakdown of my experience: Easy Online Scheduling – Booking an appointment was simple through their website. I was able to get a quote instantly and pick a time that worked for me. Mobile Service Convenience – I opted for the mobile service, so the technician came to my location. This saved me time and the trouble of driving with a cracked windshield. Professional & Friendly Technician – The technician arrived on time, explained the process, and got straight to work. The replacement was done in about an hour. Quality of Work – The new windshield looked great and i liked the quality of work. Warranty & Coverage – They offer a warranty on their work, which gives peace of mind. Plus, they handled the insurance claim directly, making the process seamless. Overall, my experience with Safelite was excellent—fast service, professional staff, and quality installation. If you’re dealing with a cracked or broken windshield, Safelite is a reliable choice.

The service is magnificent. If there are situations that are unsatisfied on their end. It will be resolved instantly. Nobody is perfect, but it will be handled professionally. Insurance claims can price products that are not so costly that do not work for your vehicle glass replacement. I will suggest anyone & refer to take their vehicle to Safelite Glass Co. The photo shows that this glass wasn't qualified for this type of system intact. Could you see 👀 the windshields look off outside, especially inside? The camera system wasn't placed to fit properly. Be sure to inspect your vehicle carefully before you leave the business premises. Remember, nothing is perfect to the eye.

The shop at Schoolcraft in Livonia was very clean and the communication between us was very helpful. When they mentioned in my notification letter what I needed to do before I arrived, they mentioned something about having heavy stuff in my car and I had a very heavy table saw in the back of my Subaru and I called and said it would have to be removed to get the car correctly calibrated and I couldn’t get the saw out without assistance. Till later on in the week, so I had to cancel reschedule my appointment. They made that very easy to do. They got my windshield in in less than half the time they said it would be. I was very happy with their service.

I really wanted this to turn into a happy ending. I scheduled a front driver side window regulator replacement at my home. After three attempts, a missing screw, missing screw plates, and terrible attitudes from a technician and a supervisor - I’m still left with a crooked door casement where the interior door handle and the locking pin are out of place. After speaking with Aaron, the manager, who promised to make this right, personally, I just picked up my car and yes! finally the window works but the casement is in the exact same position as when I brought it. Aaron was no where to be found. Never again Safelite.

Terrible customer service and rude. They are impossible to reach with no direct phone number, and you have to navigate Safelite's terrible phone system and hope someone in their call center can reach the shop (which took several tries over 2 days). Eventually I spoke with Emily who represented herself as a manager about a window regulator repair that failed. She claimed they do not warranty regulators, I informed her Safelite's own website says they have a nationwide warranty on power window repair. She then told me to take it up with customer care and that she was unable to transfer me. It turns out she was unable to provide me the correct phone number to customer care as well. Eventually someone at customer care dug out a document from somewhere that states the warranty is only one year on regulator's. That document or information does not appear to be publicly available on safelite's website or my receipt. Don't bother with their website either, most of those numbers just end with an automated voice saying no one is available to take your call and hanging up on you with no option for a message or call back.

Second time here in Livonia Safelite.I will describe my experience as happened you be the judge. As I waited to drop the keys the only front desk employee seemed constantly busy and tend to ignore you for about 10 minutes every time.in top of it words like thank you or sorry do not exist in their vocabulary. I got a phone call at 3 pm to pick up the car went there in 10 minutes and was told car is not ready without explanation or apology. Waited until they close at 5 got the keys start driving and lights were flashing on the dashboard on camera sensors. Went back to talk to the mechanic who did the job but I had to wait since there were 2 very angry customers in front of me.finally the mechanic came outside and reset some settings. Back home after 2 hrs. Job was done but the people working there seemed very annoyed with their jobs..