Safelite AutoGlass

Safelite was recommended by Allstate to replace a windshield with minor damage for one of my company's trucks. They came out, removed the truck's windshield... then told me because of "rust" they can't install the new windshield. They also can't remove the rust and they can't just put the original windshield back on either as all of these options are against their company's "policies". I talked to someone named Dillon who just repeated the "policy" line, but was willing to do me a "favor" by recommending a friend on Facebook who can install a windshield for $200. I wasn't interested in paying more money to another person to finish the job Safelite had been hired to do, especially when their guy is outside with both the original windshield and the replacement one. Once I was done talking to Dillon I found out their technician had already left and had taken OUR windshield with him, leaving us with a truck with no windshield. We literally would have been better off if Safelite had never come in the first place. And there's no arguing any of this with them. Everyone I called repeated the "policy" line and when I asked for proof of where anyone from my company signed or agreed to their policies, they don't respond. And Dillon just insulted me and the owner, told us this has happened TWENTY times but it isn't a big deal cause they install 40 windshields a day and hung up on me when I asked for his full name. Looking it up, Safelite has been sued and is BEING sued for a laundry list of horrible practices and only seem to enjoy the position they're in from having made deals with insurance companies to be a recommended vendor. Even if you're going through your insurance, ask for ANYONE else your company covers. EDIT: Typos

Highly suggest the 208 Oxmoor location over the one in Hoover. If this review was for the Hoover location it'd be 2 stars. Hoover's customer service was awesome, but the quality of work was not. They installed the windshield into the upper left hand corner, it was painfully noticeable, the gap around the frame looked bad. They also gouged the paint around the windshield with the tool they used to take off the old one. Austin at the Oxmoor location made it right. He told me he removed the trim that came with the windshield and added some that they use that make it look just like it's from factory, which is what I originally expected. And the windshield is now perfectly centered in the frame. Aside from having to have it installed twice, the 208 Oxmoor location made it a good experience, friendly staff and solid quality of work.

The worst job I have ever had installing a windshield. The tech (Craig)was poor the customer service (manager poor no help or concern with my issues) was poor. I was told I needed to sign a waver for the cowl grill which I did and nothing was said at all about my pillar trim. They screwed up my trim and never even ask to see images of what I was talking about. The manager was more concerned about they were not responsible than listening to me the customer they got their money from my insurance company and were not concerned about my issues at all. I would never EVER EVER recommend this company to anybodyNegativeResponsiveness, Quality, Professionalism, Value

Booked an appointment and took half a day off because their window was 12-5. Technician called this morning and said he’d be here around 1:00. Waited around half the day only to be called at 4:30 and told that the wife of the technician who was supposed to come went into labor. While this may be true I highly doubt it as it feels like an excuse to reschedule. However if it is true and I would’ve gotten a call before the end of the day I would’ve been happy to reschedule. But waiting until the end of the day is a red flag. Luckily this negative experience caused me to look up the local office reviews and wow I’m glad I did. No way I’m letting these folks touch my vehicles. Canceling appointment. If this is a franchised location corporate needs to step in. Terrible business practices.

I had an appointment today for a replacement - the glass was replaced but in the process the camera sensor or warmer was damaged and now it has to be replaced . The issue is now I have multiple alerts flashing and periodic beeping and it’s highly annoying . I am a full time ride share driver so I’m in my vehicle transporting passengers 8-10 hours daily - the passengers notice and knit pick everything so I’ve been reported because some passengers reported the errors on my dash and in their opinion my car should not be operable there are also tools that were left behind in my car and the side paneling on the windshield passenger side is sticking out so seems it was not properly placed back in the seams The job just feels a bit messy & unprofessional and now i really cant work my job like i need to - itll be a week or so until the part comes in & that is really putting me in a position -because now I fear that the periodic beeping & constant flashing errors will alarm my riders and interfere with me being able to be profitable …..would not ever recommend

I carried my car to the oxmoor location and I was told that the wrong windshield was send to them and they will reschedule me in about 2weeks, okay they did and i brought my car back to them and they said when they open the box with the new windshield it was crack and they will come to me. So Jacob out of the Hoover location came to my house to repair my windshield. So me and my husband run off for about 30 minutes and by time Jacob call and said he was finish I told him we was around the corner but he had already left about a minute before I got home. I check my car as soon as i pull in and it was a scratch on my hood. I call Jacob and told him what I saw and he said he did'nt do it and will call me back, so he did and said the oxmoor location said they did it. I call and file a claim to them and they send a guy name Jeremy out and he came and took a picture and said his boss will call me and I have not heard anything from them. It's a shame you damage someone car and tell all kind of lies. But it is not over with me i am calling the corporate office and report the manager at oxmoor and hoover location you never can speak to them. They tech's need more training when repairing someone windshield.