Safelite AutoGlass

Had them repair a small chip. Within in a couple of days a huge crack appeared. Went back and was told they didn't want to call it a failed fix because the tech wouldn't get his bonus, but they would give me a discount on a new windshield. Was told the new windshield would be there in two days. It took four days and no discount. I won't be going back.

The Service person was very friendly and helped to get the insurance paper work filled out even though the car dealer was supposed to have it filled out before they gave it to us, a lot of places would have sent us Back to the dealer, I feel he went above and beyond what he had to do, to him I say thank you!

A couple of weeks ago, on September 8th @10AM at the Jefferson City, MO Safelite location, I had an appointment to get my windshield replaced on my Gray 2007 BMW 335i. My appointment was originally scheduled for September 2nd, although, they failed to get my windshield in time for the first appointment so we had to reschedule, which was not a huge deal for me. When I arrived on September 8th, technician Kevin, backed my car into a rental scooter that was parked on the sidewalk, he then proceeded to keep driving as if nothing had happened. 5 minutes after I leave, I get a call from Kevin saying that they did not have the trim molding and could not install the windshield without it and that I would have to pick up the car and reschedule for another time, I was extremely frustrated after this. When I arrived I immediately noticed the dent/scrape from Kevin's accident and he proceeded to deny that he backed into the scooter when I accused him. I told him to cancel my appointment with them, and the next day I got my windshield replaced at Marks Mobile Glass for an even cheaper price, I will now go to them for glasswork from now on. As for the damage to my rear bumper, I am now being quoted to have it repainted as the damage was far more than just a scrape in the paint and it will need bodywork. This has not been the only bad experience I've had at this Safelite location, I took my Infiniti G35 in about a year ago and they failed to properly lay down the glue and I was having a massive air leak through my windshield, which I fixed myself by buying some window sealer from Walmart. I will never go back to the Jefferson City location or any Safelite for that matter, and I encourage everyone who is reading this review to go get a quote from Marks Mobile Glass, which is just down the street.NegativeQuality, Professionalism, Value

Was charged $111 over what I was quoted for. Was told twice that the situation would be explained to a manager. Despite the manager literally calling the technician while I was standing right there, he would not speak to me. Very unethical company. I will be filing a BBB complaint. STAY AWAYNegativeResponsiveness

Broke a part in the door while replacing a window and then they didnt want to fix it Told me it happens. and wanted me to pay for the part. Even took it to far when they actually called me and told me the local part store had it in stock and wanted me to go buy. Needless to say they didn't get the window put in and broke the regulator.

Sloppy damaging work. Several years ago. Worker used a screwdriver to pop out some panels around my vipers for windshield removal. When he did this, it chipped off paint from my fenders! Causing rust. My challenge would have been proving this and what could the company do to rectify? Windshield was garbage compared to the original - distorted glass - trash. Insurance paid, i paid deductible. Never let anyone work on mu cars because of this.