Safelite AutoGlass

I made an appointment for the next available time which was two weeks out. They texted and emailed to remind me to be there that day. When I arrived I waited 20 minutes for someone to come to the counter and there were three other people waiting. The first person was told they couldn't calibrate their windshield to their vehicle safety system, the asked the second person to come out to the service bay to see something and the third person was told they couldn't vacuum up all the glass in their vehicle. I was told they were running behind, under staffed and might not be able to get to me today. I decided to leave which they seemed surprised by. Oh and the windows from the lobby out to the service area are mirrored so you can't see what's going on. . . If I could leave 0 stars I would.NegativeQuality, Professionalism

On August 13th, Craig replaced the rear window on my car. I was notified while finishing my services, that Craig had placed the tape holding the trash bag to the area effected by broken glass on the trunk of my car, and upon lifting that wad of tape off, ripped the paint off of my car. Craig claimed there was a paint recall on my Hyundai. We contacted Hyundai, shared the VIN number of my vehicle and they shared that the paint recall was only on white colored Hyundais of that year, not mine which was red. We contacted management to discuss the damage caused and were told we would be referred to a district manager and that they would contact us directly. We never heard from them, followed up to see when we would hear back and were again told that the district manager would call back. It is now October 7th and I’m left with $1,200 worth of paint damage on my car due to Craig setting the tape on my trunk and then ripping it off. No discount was offered off of my service or assistance from Safelite. I am a teacher and cannot afford to pay $1200 for paint work after just paying $550+ to have my rear window replaced. I will not be using Safelite again and have been open to my friends and family about the lack of empathy and accountability Safelite has shown.

I was initially pleased with the service. The tech came within the timeframe window, called before and after the service was completed, and he was overall friendly and pretty fast. Upon inspection, I noticed the molding on the sides of my windshield were gone, leaving an obvious gap that showed the clips where the molding should be. The aesthetic was not pretty as it looked incomplete. I called right away, within 20 minutes of my completed service and explained to the lady I spoke with about the issue. She told me my windshield doesn’t have molding and that the gap is supposed to be there. When I told her it looks nothing like it did before the service and how I can stick all my fingers into the gap, she said that is how it should be. I was very just tired of going in circles trying to explain that it in fact shouldn’t look this way. She then informed me that unless I can come to them nobody will be able to look at what I am talking about until the following Monday. I felt like she was brushing me off like my concern was not a big deal.ServicesWiper blade installation, Auto windshield replacement

Atlas CS hit by large rock from truck going opposite way on highway. Was uncertain about who/what/where to take it. On referral, set up appointment online, was honestly surprised how cheap estimation was to fill windshield crack. Unfortunately when we arrived the techs looked at it and assessed it could not be fixed with any guarantee due to the way it broke, not at the impact site but actually around it due to force. Techs were very nice and set up a full replacement appointment the next week and A LOT cheaper than I expected. Luckily this windshield did not require calibration! Appointment was at 9, they said an hour and a half to two hours. They were done by 10:15! No issues, no mess, and very friendly. Great shop, great people, very satisfied and would absolutely recommend to friends & family. Thank you.

Awful EXPERIENCE and even WORSE customer service. I filed a claim through my insurance to have 2 rock chips repaired. I gave the Safelite technician my keys and within 5 minutes received a call for me to come out and speak with him in regards to my windshield. When I got outside and back over to speak with the technician I saw a 12-16 inch crack across my windshield. He explained they could give me a quote for self pay or we could put a claim into insurance but I would have to pay my deductible. ($1000 US dollars) When I stated can I get the self pay quote they bid me $450 US dollars to replace my windshield. There was no lets see what we can do to make this cheaper for you since we cracked the windshield nothing. I chose to not use them because I wanted to speak with my insurance and to their customer service to see what my options would be. Upon calling my insurance company they stated that these things do happen and they were backing Safelite 100% but did get them on the phone. Once Safelite's customer service of on the phone I was interrupted, yelled at and talked down to as if I was a child. After hanging up because of their poor customer service I did some calling around the windshield repair and replacement companies I was able to get 5 quotes that all were between $150 US dollars and to $225 US dollars. Which made me even more mad that they would quote me so much higher than 5 other companies especially by that much more. Safelite will NEVER again be my to go after that poor customer service, lack of understanding, backing their customers and overpriced work. At this point I wouldn't trust they to even come near my vehicles. If I were you I would think twice about using them.ServicesAuto windshield repair

The windshield itself is great. And the staff is super friendly. Easy to talk to. Waiting area is quite nice. My complaints are the fact it took over 5 hours. Closer to 6 hours to complete a 2 hour job and after all of that I had to immediately turn around and go back because they left a trim piece unsecured to the car. Their excuse was the plastic clips broke. And I completely acknowledged that is most likely indeed the truth. However they knew that and didn't bother to fix the problem in the nearly 6 hours I was there. They waited for me to figure it out and come back. They offered no compensation for the extreme wait I had. Next to no updates on the issue holding them back. I would definitely chose someone else for your needs.