Safelite AutoGlass

This review has nothing to do with the work completed by Safelight. This is a direct complaint about the young woman who was behind the counter. She was so rude and absolutely should not be in the customer service position. She was on a personal call and acted like she was being bothered by the fact that she had to help someone. She even tried to call another person to help so she wouldn’t have to. She wouldn’t make eye contact or acknowledge person in front of her.

I had my windshield replaced by Safelite in June after a huge rock hit it and it immediately started to spider. About a month after the replacement, we had horrible rain. I got into my car and noticed water, but didn’t think much of it because of the rain. But when I started driving, water poured into my lap from the soaking wet headliner. I called the 1-800 number for my insurance and they directed be to Safelite. I was not happy. So I called my agent the next day and I was instructed to bring my car to Zenith Auto Glass. The guys at Zenith lightly pushed on the windshield and it started to pop out. The clips on the moulding surrounding the windshield were busted and the moulding was glued onto my car. The headliner was soaking wet to the point if you touched it, water dripped down. The carpet was soaked. The electronics in the car were all wet as well. So next, Safelite sent me an email about replacing my windshield at Zenith on Monday. And when they called to confirm the appointment, we told them they are not allowed to do any work on my car. The car was dropped off on Thursday July 17, 2025 and because Safelite was not respecting our decision to not have them work on my car, it took a full week before Zenith was allowed to work on my car. We had to borrow a vehicle from family because our only other choice was to get a rental. My car was deemed “not safe to drive” due to the fact that my windshield was not secure because of Safelite’s massive mistake. I would absolutely not recommend Safelite for windshield work because they put my family in danger because of shoddy work, and then were massive pains with their insistence they do the warranty replacement. And still this whole ordeal isn’t over because the water damage inside my car needs attention.

Got my driver side window glass replaced here in January and it never really worked right to begin with so I thought nothing of it until it completely broke in April they replaced it in January for 195 when it broke for good exactly how it was when I first got it done they explained that it was something else that needed to be replaced I just feel like I was scammed, the customer service is absolutely horrendous at this place especially the girl behind the front desk and the manager, DONT GO HERE.

My windshield was hit by a rock or debris and chipped. I was able to schedule an appointment with Safelite through my insurance app, and was pleased with how fast I was able to get in. My appointment was completed within 30 minutes. However, upon inspecting the repair, it is still very much noticeable. There is also a smear of something that I have been unable to remove next to the repair. I was under the impression that I may still be able to see remnants of the chip, but not to this degree. I am grateful my insurance covered the repair, but it seemed like the job was rushed and not much care was put into the repair.

The crew at Safelite is top notch. Dylan and his team took care of three of our vehicles, including my parents! Streamline process, it was so simple. Very refreshing as most insurance interactions are not like that! Thank you thank you

This past week my windshield was replaced mobile with no complications, disappointment, or stress. I was communication throughout the whole process. I was well respected, technician was well prepared to do the job in one trip, and the work was top notch! I am pleased.