Safelite AutoGlass

Multiple failures. 3 windshields replaced. Two had no trim. The shop claimed they weren't available. I found multiple availability online. A worker said they had one at the warehouse and it would be on the second windshield. It was not. I informed two different workers that the easy pass tollway sticker needed to be transferred to the new windshield. It was not. Smudges and scuffs on the 3rd windshield not cleaned.NegativeResponsiveness, Professionalism

Avoid at all costs. Poor workmanship. They do not honor their warranty! Had them come install my windshield. They installed the windshield, but they broke the cowl gasket. They did not notice the issue during pre-inspection, during nor after inspection. No note of it at all. I called for a warranty inspection for poor workmanship. 4 days later, during the warranty inspection, they assured it was damaged before installation due to wear and tear. How did that issue not get noticed during the entire process? No communication throughout the process. Believe the poor reviews. The service is poor. If you do go through them, make sure to take multiple pictures before and check up on them throughout the process.

I got a crack in my windshield from a flying rock and I am glad I brought it to Brooklyn Park Safelite to get it repaired! All the staff was friendly and helpful, they did a great job fixing my windshield and the service was super speedy- I dropped it off in the morning and was surprised when they texted me less than two hours later that it was done!PositiveProfessionalism

Safelite was the preferred glass dealer from our insurance company and I'm glad they were. Due to the cold they were able to come and get our vehicle bring it to their shop and do the glass replacement. Would have been a huge headache to get there and back for my wife and I with work and kids schedules. They even called the day after to follow up on the work they did to make sure there were no issues. Would go back and use them again and again. Thanks!

Unfortunately we did have to bring our vehicle back to fix the rain sensor on our vehicle after having the windshield replaced. The original service was conducted at our son's home but we had to bring it to Safelite for the problem to be corrected which was about a half hour away. This should have been resolved at our son's home so we were not inconvenienced by bringing it in for the service that should have been done correctly in the 1st place. I will say however that the service was conducted efficiently when we did bring it to Safelite. The people at Safelite were pleasant and efficient

It was quite the roller coaster after filing a claim for my cracked windshield. The first representative made a big mistake, and then dispatch scheduled me poorly and made another mistake that caused me to lose my appointment. However, Nathaniel Christianson smoothed out the ride. He went above and beyond to make up for the office's mistakes and fix the first guy's errors.