Safelite AutoGlass

When I picked up my vehicle, after Safelite said the windshield had been replaced and recalibrated, I drove away not checking to make sure the wipers were indeed recalibrated. The next day I turned on the wipers and they are stuck way down in the hood and won’t come on! Now I have to return to the shop and have them reprogrammed. It is supposed to rain the next few days which means I can’t drive the vehicle. I work and this is not going to be easy to return to the shop! I’m very disappointed with their service. Check all your instruments before you leave!!!

I wish I could give zero stars. This store put in a defective windshield on my car and then when I went to get it replaced for the 2nd time, they told me there is also an issue with the new glass they ordered and I’d need to be rescheduled for the 3rd time. I was told from the guy at the store that “shit happens” and that I am just “unlucky” to have this happen multiple times. I’m blown away by the poor service and rude people working here.

appt. was to take up to 2 hrs; was done in 50 min.; my heads-up display didn't look right, distorted; they ordered a windshield from another manufacturer, no hassle, great service; update, 2nd glass arrived, the tech said it won't fix my HUD issue, didn't install; they ordered Factory OEM glass; installed it on my 3rd trip to the store, very nice staff; Note for future customers, if you have a 2020 Hyundai Palisade, after you make the appointment, make sure they order Factory OEM glass.

A cement truck in front of me on 77 kicked debris into my car, cracking my windshield on July 2. My insurance linked me to Safelite. Setting up an appointment online was very easy—I found next day availability after refreshing the page a couple of times, and booked a windshield repair. Upon arriving at this location on July 3, I was advised to replace my windshield instead because of the nature and location of the crack. I specifically asked for OEM glass. They checked with my insurance and I got a confirmation the same day. They told me it’d be up to two weeks for them to receive the windshield. I got an appointment notification on July 17, and my windshield was replaced within an hour on July 18 at this Eden Prairie location (initially they told me 2-3 hours). It’s been five days since the replacement, the windshield looks secure, no issues. I was very wary of coming here because of the bad reviews, and was in fact looking at finding my own place, but glad I went with Safelite.

I would not recommend using Safelite! Their ordering system ordered the wrong windshield TWICE and the first time I waited 6 hours without a car before they even told me they didn’t have the right size option. Then they gave me my car back with glass shards all over the back seat of my car (didn’t even clean up glass after you had my car for 6+ hours) and after I switched to another auto glass company - they discovered that the technicians broke additional parts during the repair and we had more car parts to replace after using the service at Safelite. Disappointed in them not managing the basic steps of the service

After 5 rescheduling appointments and having them replace 2 trim pieces they scratched, the best review is a quote from a classic movie.... I wouldn't trust them to "find water if they fell out of a boat."... absolute incompetent is an understatement. They didn't arrive until over 2 hours past when they said they would be there. I had to call to get an updated arrival time. And after a couple uses it feels like my window is going to fall out of the track and doesn't always roll all the way up. The trim on the door is also coming loose. Very displeased. Even after their "fixer" replaced the scratched trim pieces like he has "a thousand times before" it was still half assed and poorly done. Honestly I would have expected better results from an asthmatic sloth with a major impediment.