Safelite AutoGlass

They are the worst company to deal with and shouldn’t be in business. I would recommend anyone to look for else where. My glass was broken and I had to wait their services for one day. They won’t tell you when they will arrive and expect you to be there at anytime. Fast forward this dude called me on his way and when I got there he left . I called him to find out where he was at and he immediately said, I was waiting for you 20 minutes which was lie and he left. I was at my vehicle the whole time. I wish I could rate this company zero . Don’t waste your time and money on them. It’s better you go somewhere else where you feel treated better. Their customer service is horrible. Worst experience I ever encountered with them and I will never ever contact them again for any help.

Hello I just want to say I was very happy with my service from (Technician Name) Alexander, ( Technician ID) 5158-348. He kept in touch with me when he would be to me to do the service. He did all his steps he's suppose to do right in order step by step and took his time doing it so it was done the right way he made sure to cover all the seats in the car also. He was very respectful, he cleaned all his mess up as soon as he was done I didn't have to pick nothing up after him. This guy deserve a nice big raise or something hes a hard worker. He's a keeper to keep around. Thank you so much for your service.

Had my windshield replaced in January this year. I got home the other day and one of the seals had come loose. I called Safelite customer service expecting to get the run around but boy was I wrong. The customer service rep I spoke with in the warranty department, June, was very helpful and apologetic for the inconvenience. The technician that showed up the next day, Christopher, did an excellent job. He explained what had happened with the previous install and how he was going to remedy the problem. In roughly 24 hours from the time I called, everything was fixed. All I can say is, excellent customer service from start to finish. Great Job!

I recently had a very odd windshield problem after a car wash removed the seal of my windshield. I wasn’t sure what to do, how to fix it, or how to even describe the problem to someone on the phone. So, I drove my car to Safelite AutoGlass to physically show them the damage and have them assess it. Not only did the Safelite AutoGlass assess the damage on the spot without an appointment, but they also fixed it IMMEDIATELY for an exceptionally good price— like, *EXCEPTIONALLY* good. I pulled into the parking lot with the intentions of getting the damage assessed, and I left with the damage completely repaired. These folks are above and beyond. I would recommend them to anyone looking for windshield repairs, regardless of how odd the damage might be :-)

We had our windshield replaced a couple weeks ago on our 21 Palisade. We dropped our car off and went to have an early dinner. 45 minutes later they call amd said it's done. That was great since they estimated 3 hours. We walked back to find shards of glass all over the hood, dash and other interior parts of the car. The mirror wasn't clipped on right and I had greasy finger prints up my light interior near the windshield. I went in and told the office lady this and she relays the message off to a tech. A tech walks out with paper towels and glass cleaner, wiped the shards off of my dash into my vents... then asks if there's anything else he can do to make me happy... ah ya, pay for a detail, thanks. Can't do that so I go on with my day. My clothes end up with glass shards in them. The next day I'm driving and go to use my wipers and only my passenger side wiper was working. Turns out they never tightened the bolt on them, thanks to my husband for fixing that... I got calls/emails for a survey, left my survey and said they'd be in contact with me about my poor ratings. I have yet to hear from anyone... IF YOU CARE ABOUT YOUR VEHICLE DO NOT GO HERE!!!!!NegativeResponsiveness, Quality, Professionalism

Had my windshield replaced after their bad install, yet another bad install…4 days later, not driven, sitting in my garage I got a stress crack! 4 days!!!!!! Called them, they said it’s covered under warranty and would replace it free. Came to my home, tried telling me it was my fault and wouldn’t do it unless I paid for it with a claim through my insurance! car never driven! Bullshit service! Then I called and was left on hold for 20 mins!!!! I hung up! Never again will I use Safelite or recommend to anyone! Stay far away! They also damaged my 2023 Challenger windshield trim with excessive glue and pulled it away from my car!!! Unbelievably poor service!!!! This is a huge insurance scam!!!!