Safelite AutoGlass

If I could give 0 stars I would. My husband needed a back window replaced in his work truck. They set up a mobile call for Friday August 1st 1-3pm. He has a powered back window, but his work told them putting in a stationary window would be fine because he didnt use the power window. He got off work early Friday to be home for the tech to come out. We got a call around 12:30 Friday from Peter Boyles saying he could not come to the appt because his truck ONLY took a power window. He tried to tell us that the whole window for a power window was different, the seal and everything. He made my husband set up an appt for Tuesday at 8am to take into the office which is 30 minutes from us. My husband had to take the whole day off work Tuesday to take his truck and drop it of since we was informed it had to have a power window. We got back home and was called at 9:30am by a tech confused because all they had was a order for a stationery window. My husband explained what the tech Peter Boyles said to us that it had to have a power window and he couldn't do that mobile. They told us that was NOT true and they could put a stationary window in. They said Peter put in the notes we didnt want a power window because it leaked. That was never said. The only reason we needed a new window is because a deer ran out and caused equipment to go thru the back window and bust it. They put a stationary window it, which is what we was told by Peter he couldn't do it wouldn't fit... then, we ask to speak to the manager named Heather to report Peter and was told she was on lunch to call afternoon. I called to explain the situation how Peter lied to im assuming get off early this past Friday and go home. When I called after lunch I was told she wasnt at work ALL day today. I said id call back tomorrow and was told I couldn't speak to her then cause she had a meeting, I do not believe a meeting takes all day. I called and reported to corporate because this unacceptable. My husband missed a day and a half of work all because Mr Peter Boyles decided to tell a flat lie because he didnt want to do the job he gets paid to do and go home early. My husband ended up with thr exact stationery glass that Peter said would not fit and he couldn't come out to do. Also, the gastonia office said he had the window on his truck last Friday, he just decided to not do hisjob.. so we lost a day and half worth of pay because of Peter.

Had an appointment this morning at 8am. Heather greeted me and explained the process and stated it would be about 2 hours which I was prepared for. As I waited in the clean, air conditioned lobby I observed her greet everyone with courtesy and professionalism. To my unexpected surprise David, my technician, came in with my keys and very professionally explained everything to me at 9:10am. So not only did they meet my needs but exceeded my expectations. I would recommend this location and staff 10/10! Thank you for your exceptional customer service. 😊 PS...This was on a Saturday which was fully booked.

Had windshield replaced on 6-2-25 at my house. Very easy to schedule at my time request. Shane was the installer, who called before showing up, arrived on time, very friendly, explained the process, transferred existing stickers from broken windshield to new, and was finished in record time. Excellent service, highly recommend the company and well pleased with the transaction.

I experienced a large crack in my chevy Silverado windshield from a rock driving back from vacation. I entered my insurance claim as soon as I got home and I chose Safelite as one of the authorize repair services. I received a call from Safelite within 1 hour of submitting the claim and they set up a mobile windshield replacement for the next afternoon. The repair technician emailed me in the AM then called when he was 30 minutes from arriving. The technician, Detremis, was professional, efficient and thoroughly explained the repair process. The windshield was replaced within about 90 minutes. It is pretty amazing in this day and time to have such prompt and professional service as Safelite provided. I highly recommend Safelite for any service needs.

Nice service person. Did not clean up mess left in garage, lots of glass swept from the car onto garage floor. Tried to contact after the visit to ask for location of car keys ( he took car to shop to get help with repair) and he never answered three calls. Called the safelight number and got a recording because their office was not open on the weekend.

Safelite has always done quality work for me! I have used Safelite over the years and have never had an issue with the dozen times I have used them! Shane with Safelite Gastonia NC was exceptional! His expertise and professionalism are above reproach! He has excellent customer service skills and his abilities in all areas are the reason that I will use Safelite in the future! Shane needs to be recognized for his above and beyond approach to doing his job!