Safelite AutoGlass

I was prepared for a long visit because of the need to calibrate my camera with windshield replacement . The waiting area provided hot drinks, but the cooler did not have any water. The TV played the HDTV channel that was enjoyable. The chairs were not the most comfortable but adequate. All in all it was not a bad experience. When my job was completed, It was a first class job. The Safelite personnel were courteous and professional and there were no surprises. I would definitely recommend them for anyone needing auto-glass repair.

Unlike their commercials. Safelite WON'T repair and WON'T replace. At a recent installation appointment they agreed to the job. Took $100 payment, removed the old glass, and then informed me they will not install the new glass. Now my vehicle has no new glass and doesn't even have the old glass. Then due to this, they will not release my vehicle to me to use. I understand that sometimes you have to decline jobs so you don't have to have any liabilities in your name. But at some point trying to protect your business financially winds up hurting your business because you turn down more business than you take in. That seems to be the case with SafeLite these days. Too much focus on corporate policies and not on customer service. It is also one thing to not accept work. But to take someone's payment information, start working on their vehicle, take the glass off, and leave you having to tow your vehicle out is unacceptable. At least perform an inspection prior to accepting payment and starting the work. Don't leave your customers stranded with no glass.

Walked into two women eating lunch at the check-in counter. Already showing signs of professionalism. The receptionist is short with you until you are ready to pay and leave. Then she gets friendly. Surprise, surprise. The 'sitting area' has maybe six chairs, which all look like they want a trip to the dumpster. I scheduled a windshield replacement, which was supposed to come to me. Well, that didn't happen, they didn't have enough people working. In the second attempt, they ordered the wrong windshield, and the third attempt they replaced it, but now there is glue all over the on the inside of my windshield, and I have a loud squeak when I drive. I wanna say its not sealed all the way, but I'm not a professional, and neither are they apparently. Avoid this location. Or go to another glass professional. Two stars because the glass stayed on. Windshield cracked down the middle while vehicle was sitting in a parking lot.

Just not helpful. Store hours posted online and on the door don’t match available appointments, woman working the desk is apathetic and unhelpful. Clearly this shop does not feel they have to try because they partner with USAA in a military town, and people down know USAA will send you other places. They will! Don’t waste your time. For me, they also got the wrong parts, and then blamed that on first USAA, then me personally. Booking out two weeks, they messed up, then couldn’t make it right for ANOTHER two weeks. Absolutely worthless

Safelite is a total ripoff. I will never use them again. I had them replace a windshield through insurance due to a bolt coming off a semi and hitting my work van. They replaced it and 3 months later I got a chip so I called them out to seal it but they were two weeks out so sure enough it turned into a full crack across the windshield so they told me it had to be replaced. I paid them for it because my deductible was less than the replacement now less than 90 days later another chip and they charged me $217 to repair it for what took the tech 5 min to do. They said to call my insurance and they would cover it. Sure enough they said they wouldn’t. The tech even “called his manager” which I could tell it was another tech and he said “we will take $50 off” then they proceeded to charge me the full price and left. I didn’t realize until after I got the email receipt. This company rips off peoples insurance when it’s convenient for them and then rips you off when insurance doesn’t pay. Stay away! Find a local glass company and save yourself the hassle of dealing with these people. I’m now $1200 in with them and every time I question the integrity of the product they assure me they use the best glass but I literally had a tech tell me they get the cheapest glass they can find from China and upcharge the heck out of it. Big corporate companies at their finest!

Scheduling the appointment was relatively painless, they even contacted our insurance company to handle the claim. We were even able to have a technician come to our house. Then it went terribly wrong. The Tech removed a series of components from under the hood to access the windscreen and then did not reinstall the pieces correctly, going as far as to break the molded in fastener that secures the cover in place. Then completely lost the two cowl grille fastener nuts. Then to top things off she just completely took the engine compartment rear weather strip! We have two same year Mini Coopers, here are the pictures of the under hood areas highlighted in green for the good one and red for the results left by Safelite. You can see the clean black plastic mounting surface where the seal is missing. I question the entire quality of the install based on what happened under the hood, that I could actually see. I hope this windscreen doesn't leak the first time it rains...