Safelite AutoGlass

Safelite Glass in Dothan Al did a great job replacing our windshield . It was done in just a matter of three days from time I contacted them to my appt time . I had to take it into the shop due to my vehicle was a pathfinder and all the safety features had to be reset and the machine to do that was at the shop but the windshield I had replaced in my 2022 dodge ram a few months ago was done at my home and they could reset the features on it . Very pleased with their technician and quality of work!

Actual installation was excellent! Phone tree was terrible. No remote service available at my residence 28 miles away. No estimated completion time given causing me to travel home to work at 2pm. As it turned out work was completed in 2 hours which I would have waited for. I had to arrange my son and daughter to pick up the car later that day. So what would have been a fairly easy installation turned out a lot more expensive with transportation costs for 4 vehicles and the time an effort

My technician, Chris, really knew what he was doing. He called me to let me know when he was on his way. When he showed up, he got started immediately, and before I knew it, he had my windshield and passenger side window replaced. Believe me, it was a lot more convenient to have him do it than for me to watch a YouTube video and try to do it myself. That would've cost me a whole lot more time, money, and aggravation since I tend to throw and break things when I invariably mess them up. Kudos to Chris for such a quick repair, highly recommend using Safelite!!

Worst experience with Safelite ever. My husband stopped in the Dothan store yesterday to get a stone chip fixed. They refused to confirm his insurance with State Farm in the store, and instead gave him a toll-free number to call. He talked to yet another Safelite representative, a conversation that took at least 15 minutes and included a sales pitch for add-on services - $140 for new wipers and his windshield treated with RainX. It doesn’t end there. My husband made an appointment for the repair this morning at our home. Safelite asked if we had a garage in case of bad weather. Yes we do. However, we have to move several items for his truck to fit in our garage and my husband has a broken back. The weather forecast was correct - sunny and dry weather this morning, so no problem. WRONG. The technician tells us THIS MORNING on his way here, that the repair HAS to be done in the shade, otherwise they won’t warranty the repair. So my husband had to meet the Technician at a different location. We are DONE with Safelite.

Your site makes it too hard to get a quote for a possible repair. I already uploaded my pictures of my 2021 Tundra and it automatically goes to replace only, not repair, and nothing about the possible cost of that replacement. That is unethical! There is no human customer representative picking up the phone when you call your business site. I do not want to talk to a machine about my repair. I will take my business to a company that still has the human touch of taking care of its costumer.

Safelite has always been my go to windshield repair/replacement, I never had a problem until recently went in to the Dothan shop for a windshield replacement on my 2021 Jeep Wrangler. Everything went fine and I left assuming everything was fine. I was heading to Florida for a meeting in a location where I needed my toll road/bridge toll transponder. Looked up to where it had been on my old windshield and it wasn't there!! The most frustrating issue was that I couldn't call the Dothan Facility direct. When you call it goes through their national phone system, I was on hold waiting for someone to answer for almost 10 minutes, and then when they answered and I told them the problem, I wasn't put through to Dothan the national employee talked to them and relayed the info. I was then told that they had it, so I turned around and drove back to the facility. Upon arriving I told them what I was there for but they told me they didn't have it and I told them it was on the windshield when I brought it in. Since I didn't have a picture of it on the windshield I couldn't do anything. LESSON: Take pictures of your car before you hand over your keys! No pictures then it's your word against there's!!!